Staff Software Engineer (Orders Pricing)

• Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy
• Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love
• We are looking for a Staff Software Engineer to join the Orders Pricing team
• The Orders Pricing team owns how every order is priced — the rules, discounts, taxes, and service charges that determine what a guest pays
• Our pricing engine has to be exactly right, every time, across an immense scale of traffic and every surface an order touches, from the cloud to the point of sale
• The pricing engine is a critical part of the company strategy as we expand into new verticals, encountering new complexities and pricing rules
• As a Staff Software Engineer, you will deliver significant products and core capabilities across teams, serve as the domain expert for pricing, and make the engineers around you more effective
• Correctness at Scale: Pricing has to be right on every order, every time
• Hard Problems: Discounts, taxes, and service charges stack into complex rules — we turn that complexity into a fast, reliable engine that has to keep evolving as Toast enters new verticals
• Technical Leadership Across Teams: You’ll guide the technical direction for the pricing platform, deliver capabilities that many teams build on, and grow the next generation of technical leaders
• Align the technical vision and roadmap for the pricing engine with Toast’s strategy as we expand into new verticals
• Lead the design and delivery of significant products and core capabilities that span multiple teams
• Be the domain expert for pricing — how discounts, taxes, and service charges compose — and the go-to partner for every team whose product touches the price of an order
• Drive architectural decisions for correctness, performance, and scale; author and review technical designs within and beyond the team
• Mentor senior and mid-level engineers, grow future technical leaders, and raise the engineering bar across the team and the broader Orders organization
• Enhance the team’s effectiveness by identifying systemic gaps in tooling, testing, and delivery practices and leading the work to close them
• Set the standard for operational excellence — observability, alerting, incident response, and learning from incidents — and keep pricing highly available in production
• Partner with Product, QA, and engineering leadership to shape priorities, weigh tradeoffs, and turn ambiguous problems into clear, executable plans
• Champion effective use of AI-assisted development across the team

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

• Track record of delivering significant products or core capabilities across multiple teams
• Experience owning business-critical services in production — leading incident response and driving long-term reliability improvements
• Proven ability to mentor engineers and multiply the effectiveness of a team
• Strong experience with relational databases and alternative data stores, including data modeling and migrations at scale
• Excellent written and verbal communication; able to build alignment across teams and explain complex tradeoffs to technical and non-technical audiences
• Deep experience designing and operating distributed systems, enterprise messaging systems, and microservices at scale
• Expertise with modern web standards and API technologies (e.g. REST, GraphQL), including schema design, evolution, and versioning across many consumers
• 8+ years of back-end experience
• Nice to have: experience with pricing, tax, payments, or other correctness-critical commerce systems