Supervisor, Accounts Health Care Products

POSITION SUMMARY STATEMENT:

Achieves goals by managing accounts and products for DME (durable medical equipment), POC (point of care), and Health & Care Stores. Responsible for $1.8 million in gross sales for Health Care Products POC. Manage DME product lines that include pricing of billable and cash products that help meet cost and revenue goals. Sources, evaluates, and manages products using established criteria for selection, pricing, and billing. Manage the review process to assure customer satisfaction with product assortment, inventory, and department services. Trains customers, including clinic managers, providers, and nurses on processes, product fitting, insurance reimbursement and paperwork to ensure compliance including annual Skills Fairs. Implement new POC departments which involves meeting with clinic managers and providers to determine product selection. Continual management of account. Develop work standards for new processes. Coordinates product ordering, receiving, patient documentation and billing process. Manage Epic DME orders. Responsible for DME Epic order master list. Collaborate with Epic training team on educating clinic team members on DME orders. This role is responsible for all aspects of daily operation and long-range planning.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • Two-year post-secondary education strongly preferred in business, health care or related field.

• Licensure/ Registration/ Certification:

  • Driver’s license

• Knowledge, Skills, and Abilities:

  • Must have computer software competence, including Microsoft Office products.

  • Excellent business planning, sales and customer service skills are requisite, strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • Technical licensure and/or bachelor’s degree

  • Sales experience in a health care related field, customer service or business experience

• Licensure/ Registration/ Certification:

  • NA

• Knowledge, Skills, and Abilities:

  • Ability to solve complex problems and work independently.

  • Demonstrated sales skills.

ESSENTIAL DUTIES:

1. (35%) – Develops business plans to achieve annual sales goals.

   1. Identifies internal and external customers needing products and services offered by PN Health Care Products. Prioritizes opportunities, creates call plans and successfully sells Health Care Products and services to meet established goals.

   2. Establishes relationships with clinicians and departments that impact business.

2. (35%) – Manages product assortment to achieve customer satisfaction and to keep assortment current.

   1. Sources vendors and products, conducts value analysis, leads the product review process for product specialty groups.

   2. Assures data integrity for all product fields in Universal and E-Commerce database for up to 25,000 SKUs.

3. (10%) – Establishes and maintains marketing materials appropriate to customers. Responsible for development and maintenance of prescription pads, product shopping lists and patient referral tools.

4. (10%) – Tracks and reports sales, reimbursement analysis of products, customer satisfaction and other measures.

   1. Reports ongoing sales activity to clinics and customers.

5. (5%) – Trains customers regarding Health Care Products, processes, and procedures. Maintains customer satisfaction managing customer service activities on a regular and as needed basis to assure ongoing business development.

6. (5%) – Responsible for efficient and effective delivery, receiving, inventory and billing of product at Point of Care and Health & Care Store sites. This may involve training to maintain and grow business at selected locations throughout Park Nicollet and HealthPartners organization.

7. (Ongoing) – Performs other duties as assigned.

Additional Expectations:

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.

• Maintains regular and timely attendance.

• Protects confidentiality.

• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.

• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)

LEADERSHIP RESPONSIBILITY:

Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.

• Develops business plan to achieve annual sales goals. 
• Identifies internal and external customers needing products and services offered by PN Health Care Products.
• Prioritizes opportunities, creates call plans and successfully sells Health Care Products and services to meet established goals.
• Establishes relationships with clinicians, clinic managers, and departments that impact business.
• Manages product assortment to achieve customer satisfaction and to keep assortment current. Sources vendors and products, conducts value analysis, leads the product review process for product specialty groups.
• May manage 1 or more team members to manage inventory, fit DME products