Supervisor, Relative Caregiver Program

Come Join Our Team as a Relative Caregiver Supervisor!

Childhelp is seeking a dedicated Relative Caregiver Program Supervisor to provide daily leadership, support, and oversight to our team of Relative Caregiver Program Care Coordinators. In this role, you will lead a team of 5–6 direct reports, driving service quality, ensuring regulatory compliance, and upholding Childhelp’s mission to support children and families.

You will play a vital role in staff development, quality assurance, program collaboration, and ensuring our team delivers high-quality, compassionate care aligned with state, federal, and accreditation standards.

What You'll Do:

Supervisory Leadership & Staff Development

• Direct, coach, and support a team of 5–6 Relative Caregiver Program Care Coordinators.

• Drive implementation and maintain strict fidelity to the Childhelp model of care.

• Lead hiring, interviewing, and functional onboarding of new program staff.

• Set performance goals, conduct regular supervision meetings, deliver constructive feedback, and perform annual appraisals.

• Oversee ongoing training, professional development, and performance recognition for direct reports.

• Manage workload distribution, assign cases, and monitor assignment progress.

• Apply corrective actions and resolve workplace complaints or issues in collaboration with HR and leadership.

Quality Assurance & Compliance

• Perform regular quality reviews of client documentation, including assessments, treatment/service plans, case notes, and discharge summaries.

• Ensure program adherence to state licensing, federal regulations, and accreditation standards.

• Collect and analyze program data to drive continuous quality improvement across services.

• Maintain complete and timely service delivery documentation.

Program Operations & Community Collaboration

• Maintain continuous availability for staff supervision, consultation, and crisis support.

• Build and sustain strong professional partnerships with community agencies and external stakeholders.

• Exercise sound, independent judgment and maintain composure in high-stress or deadline-driven situations.

• Serve as a positive role model by actively participating in required meetings, trainings, and leadership initiatives.