Supervisor - TPL Sales & Operations

About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. GLOVIS America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
This position is responsible for supporting revenue growth, margin management, operational stability, and strategic account performance by aligning Sales, Operations, Finance, and Corporate teams. The Supervisor oversees pricing governance, contract administration, settlement controls, key account support, and team performance while driving process improvements across the organization.
Responsibilities
Sales & Revenue Governance

Support the Sales team with RFQ and RFP responses, pricing validation, and margin structure reviews
Validate AR/AP structures, gross profit targets, and cost assumptions before proposal submission
Monitor monthly revenue, cost, and gross profit performance by customer account
Identify at-risk accounts and develop corrective action plans to improve profitability and service performance
Support business development initiatives and strategic growth opportunities

Contract & Compliance Management

Review customer contracts, simplified contracts, and internal approval documentation, including Red Folder processes
Ensure alignment between customer agreements, pricing structures, and operational execution
Maintain contract databases and renewal schedules
Ensure compliance with internal accounting controls, audit requirements, and company policies
Support governance initiatives related to pricing, profitability, and operational performance

Key Account Oversight

Provide operational oversight for strategic and high-volume customer accounts
Coordinate issue resolution across Operations, Warehousing & Distribution, Finance, and Customer Service teams
Monitor account performance and ensure service stability
Escalate critical operational risks and account concerns to management through structured reporting processes
Support customer retention and service improvement initiatives

Process Improvement & System Enhancement

Standardize Sales-to-Operations handoff procedures
Improve Standard Operating Procedures (SOPs) related to pricing approvals, cost updates, and exception management
Collaborate with IT and Systems teams to enhance S-ERP, LOTS, and other operational platforms
Identify opportunities to improve operational efficiency, reporting accuracy, and process consistency
Support continuous improvement initiatives across logistics and sales operations functions

Financial Control & Settlement Management

Monitor billing accuracy and settlement cycle performance
Oversee dispute resolution activities and customer credit exposure management
Support financial reporting and revenue recognition activities
Partner with Finance teams to ensure operational and financial alignment
Assist with cost control and margin improvement initiatives

Team Leadership

Supervise Sales Operations team members through work allocation, coaching, and performance management

Additional Responsibilities

Support strategic projects and business initiatives as assigned
Prepare operational and performance reports for management review
Perform other duties as assigned
Up to 5% travel

Compensation Range
$69,000 – $78,500 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy
Skills

Strong understanding of Supply Chain Management and logistics industry operations
Ability to develop business plans and support new business development initiatives
Strong analytical, organizational, and problem-solving abilities
Excellent leadership and team management skills
Strong communication and stakeholder management capabilities
Ability to balance operational execution with strategic business objectives
Intermediate proficiency in Microsoft Excel, PowerPoint, Word, and database management systems required
Proficient PC skills required
Understanding of Freight Forwarding services, including movement scheduling, shipment monitoring, cost optimization, and industry-specific operational requirements required
Excellent written and verbal communication skills in both English and Korean preferred due to frequent communication with customers and vendors in Korea

Education & Experience
Required Qualifications

Bachelor’s Degree

5-8 years of direct experience in logistics, warehouse and distribution operations, supply chain management, or business administration experience

Preferred Qualifications
9+ years of related logistics, transportation, or supply chain experience

GLOVIS America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
GLOVIS America does not provide employment-based visa sponsorship or immigration support for this position, either now or in the future. Applicants must be legally authorized to work in the United States without requiring GLOVIS America to sponsor, support, or provide immigration-related assistance for employment now or in the future. This includes, but is not limited to, sponsorship or support related to H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, or other employment-based immigration processes. Candidates who require or anticipate requiring employment-based visa sponsorship or immigration support from GLOVIS America now or in the future should not apply for this position.
Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure
This position will be located in Duluth, GA

• Office will be relocating to Atlanta, GA (Buckhead area) in early November.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.