Support Engineer

• We’re looking for a technically savvy person who understands the importance of customer-oriented and responsive support services
• We believe that we’re successful only when our customers thrive
• The right talent will be a natural problem-solver and a strong communicator
• This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams
• This individual will also impact the product’s evolution by providing feedback that can be integrated into future product development
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
• Enrich our client Knowledge Base with relevant technical information
• Create and lead support improvement processes across the company
• Provide product feedback and insights to the business and R&D teams
• Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc
• Being a technical poc for select VIP customers, working closely with the sales and business teams

Benefits

• Employee stock options - We believe you should own a part of what you’re creating. That’s why we offer every employee a stock option package
• Ongoing education - Bond with colleagues from around the globe. Immerse yourself in the products and innovations shaping the industry, and hone your skills and expertise through lecture series, global experience, and more
• Global Employee Exchange Program - Our GEEP Program invites employees to spend a month in one of our 18+ global offices
• AppsFlyer Cares - We take corporate social responsibility seriously. AppsFlyer Cares demonstrates our commitment to giving back to the community
• Health and wellness - Enjoy complimentary fitness classes, from yoga to TRX and more! We offer everything you need to nourish your mind, body, and soul.
• Health insurance - We offer every AppsFlyer employee a generous private health insurance package
• Vegan-friendly - We’re committed to environmental sustainability and support (and cater to) our employees who put it into action
• Balance - Flexibility is one of the key elements of success in the current world. We give our teams the freedom to choose the right balance for their lives

• Ability to handle communications between clients, internal business teams and engineering teams
• Ability to multitasking and work independently
• 2+ years of experience with technical support / QA / data analysis/development/ technical account management
• Knowledge of at least one programming language
• Ability to learn new technologies quickly
• Passion for solving customer issues in a fast-paced environment
• Business Proficiency in English
• Experience in SQL querying and analyzing data
• Structured and process-oriented
• Web/Mobile marketing and/or digital advertising experience
• Mobile development / testing (iOS, Android) experience
• Familiar with Big data technologies
• Experienced in LLM and AI Agent
• Familiar with working with different APIs

• Please submit your CV in English