Support Services Specialist

Family Development Services is seeking a detail-oriented and organized HS & EHS Support Services Specialist to support Head Start and Early Head Start operations. This position provides administrative support to management teams, coordinates agency communications and meetings, supports quality assurance activities, and helps ensure efficient day-to-day operations across multiple locations.

Key Responsibilities

• Provide administrative support to Operations leadership and Quality Assurance staff.
• Prepare meeting agendas, take minutes, and maintain departmental calendars.
• Coordinate meeting rooms and ensure conference areas are ready for use.
• Support Policy Council meetings, special events, and agency activities.
• Manage mailroom operations and coordinate agency shredding events.
• Order office, copier, and fax supplies for multiple locations.
• Update staff phone directories, training materials, forms, and SharePoint information.
• Assist with agency newsletters and website updates.
• Generate monthly reports using PROMIS and other tracking systems.
• Coordinate weekly quality assurance reviews.
• Submit facilities requests and assist with operational projects.
• Provide receptionist coverage as needed.
• Conduct parent satisfaction surveys and support continuous quality improvement