Supportive Services Program Manager

Come work with a team of dynamic professionals who dedicate their services and skills to creating opportunities for success within our community. Community Housing Network (CHN) is a nonprofit helping the people of central Ohio since 1987. Bring your knowledge and passion to help CHN impact our community. Share in our values by empowering people, solving problems, building relationships, being curious, creating equitable opportunities, and having fun. If you’d like to learn more about the mission of CHN, who we are, and who we serve, go to www.chninc.org

The Supportive Services Program Manager leads housing retention and supportive services within an assigned region, directly supervises Supportive Housing Coordinators, and manages relationships with external service partners. This role coordinates tenant service needs, oversees contracted supportive services for site-based housing, and collaborates closely with the Regional Manager to support housing stability and quality services for CHN tenants.

What you will do in the role:

• Clinical Supervision & Staff Development: Supervise, coach, and develop Supportive Housing Coordinators to ensure effective service coordination, housing stabilization, and positive tenant outcomes. Provide guidance on harm reduction, motivational interviewing, crisis intervention, and other psychosocial interventions.
• Case Review & Housing Stability: Review tenant files, service needs, and individualized housing stabilization plans to identify barriers, coordinate appropriate resources, and promote long-term housing retention. Review lethality assessments completed by assigned staff within 24 hours and support staff in addressing complex resident needs.
• Program Outcomes & Compliance: Monitor supportive services effectiveness, contract performance, and program outcomes. Maintain accurate and timely documentation, review service utilization data, prepare reports, and use findings to identify opportunities for continuous improvement.
• Systems Coordination & Community Partnerships: Build and maintain collaborative relationships with external service providers, mental health agencies, community resources, and other stakeholders. Facilitate partner meetings, coordinate service delivery, and help ensure tenants have access to the resources they need to maintain stable housing.
• Regional Collaboration & Housing Advocacy: Partner with the Regional Manager to support the effective management of supportive housing operations. Collaborate with property managers, service providers, landlords, and community partners to resolve barriers, coordinate interventions, and support housing retention.
• Department & Staff Leadership: Lead, motivate, and develop employees while supporting recruitment, training, performance management, and other personnel decisions. Contribute to departmental initiatives, budgets, policies, and procedures that advance CHN's mission and organizational goals.