Swedish Speaking Streaming Platform Support Representative
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Patrique Mercier Recruitment By Nellie Swedish Speaking Streaming Platform Support Representative
Description
Patrique Mercier Recruitment FR is on the lookout for a Swedish Speaking Streaming Platform Support Representative to join our fast-growing team. This role is pivotal in providing premium support to our Swedish-speaking customers, ensuring they have an outstanding experience on our streaming platform. If you have a knack for technology and a passion for customer service, we would love to meet you!
Responsibilities
- Assist Swedish-speaking users via email, live chat, and phone with their inquiries related to the streaming platform.
- Troubleshoot and effectively resolve technical issues concerning account settings, streaming performance, and content accessibility.
- Advise users on platform features and best practices to enhance their streaming experience.
- Accurately document customer interactions and resolutions within the CRM system.
- Work closely with other departments to provide feedback from users and suggest potential improvements to the service.
- Keep informed about the latest updates to the platform and emerging trends in the streaming industry.
- Engage in follow-up procedures with users to ensure complete satisfaction and resolve any outstanding concerns.
Requirements
- Fluency in Swedish and English, both writing and speaking.
- Experience in customer service or technical support, particularly in the streaming or entertainment field, is preferred.
- Good understanding of streaming technologies and user engagement techniques.
- Strong problem-solving and analytical skills.
- Exceptional communication skills, aimed at delivering high customer satisfaction.
- Familiarity with CRM platforms or ticketing systems is a plus.
- Ability to work autonomously in a fast-paced and dynamic environment.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
As published by workable · 2 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Pick from a list (2)
- Do you have a valid EU passport or EU ID?
- Are you willing to relocate to Greece? (We will pay for your flight tickets and hotel)