System Support Spec I
Posted Updated
Description
- Support Services Technician
- Imaging, installing, configuring, and maintaining of user computers, connections, and peripherals.
- Performance tuning of end user computers.
- Removal and installation of all IT equipment during moves, remodels, deployments, and build out of offices including computers, switches, routers, printers, and peripherals.
- Interacting with end users to fully utilize MIS resources.
- Works Help Desk tickets to provide timely response and resolution.
- Maintain working relationship with other departments within the agency.
- Documents build/rebuild of any new or existing computer.
- Documents IT equipment in Lifepath’s asset management system.
- System administration, e.g., adding/deleting end users, as well as managing user and computer accounts in an Active Directory environment.
- Integrating systems to meet business needs with automation.
- Coordinating with other information systems resources.
- Uses work hours efficiently.
- Other duties as assigned