Technical Account Manager UiPath

You will design and deliver UiPath automation solutions according to established standards and best practices. You will support customers throughout pre-sales and post-sales processes, investigate support requests, conduct customer health checks, and recommend upgrades. You will share customer feedback with developers, establish best practices, and manage service delivery, operations, customer relationships, mentoring, performance management, and career development for your team.

Responsibilities

• Support customers throughout pre-sales and post-sales processes
• Provide customer feedback to developers and contribute to new features or products
• Investigate and respond to online and phone support requests
• Conduct periodic customer reviews and health checks
• Analyze customer needs and recommend upgrades or additional features
• Collaborate across UiPath to establish and communicate best practices
• Build and manage a customer-centric team
• Ensure the quality of service delivery, operations, and relationship management
• Provide mentoring, career development, and performance management

Requirements

• Master UiPath and hold advanced RPA vendor certification
• Have at least one year of hands-on programming experience
• Read Microsoft Office Visio or equivalent process flow-charting tools
• Have experience with UiPath, Blue Prism, or Automation Anywhere

Benefits

• Healthcare
• Relocation
• Vacation
• Holidays