Technical Analyst – Customer Order and Interactions

Context You work in the domain designing, implementing and operating software solutions for the squad managing customer orders and interactions. Technology stack used : Angular (FE), Java (microservices), Magnolia (CMS). As a technical analyst you are accountable for the analysis and impact assessment of functional and non-functional requirements and give solution guidance to the team. You act as a bridge between business stakeholders and development teams, ensuring that business needs are translated into clear, implementable technical solutions, with the ability to actively support development activities when needed. Your role combines business analysis, technical design, and hands-on contribution and is central to ensuring that business needs are accurately translated into actionable technical requirements and that the delivered application meets expectations. Role Responsibilities: You serve as the primary liaison between internal business stakeholders, Product Owners, and the development team. You facilitate clear communication to ensure a shared understanding of goals, constraints, and expectations. You translate business needs into detailed functional, non-functional, and technical requirements. You look for creative and simple solutions and you provide clear, structured documentation to development and operations teams. You create and maintain documentation such as user stories, acceptance criteria, process flows, and data models using TargetProcess, xWiki, and other relevant tools. You support prioritisation and backlog management. You collaborate with the team during technical analysis and grooming sessions. You support change management activities, including impact analysis and documentation updates. You participate in the release process to help ensure smooth deployments. You help troubleshoot and debug applications to maintain high availability and good performance. You challenge ideas and assumptions constructively to avoid pitfalls and unnecessarily complex or inefficient solutions. You create and maintain technical documentation for code changes and updates. You stay up to date with emerging trends and technologies, including AI, and propose new approaches to improve efficiency and productivity. You are early involved in business and technical projects to stress the need of adequate monitoring and produce the monitoring and operational logging requirements. You aim for automation and self-healing solutions, reducing the user impact and manual workload. You make project estimates and identify impact on IT infrastructure. You define and explain a detailed technical solution model to the development teams. You oversee the development of the technical solutions. You ensure the testing of your non-functional requirements prior to the production release. You explain the implemented non-functional requirements to the operations team, so that accurate analysis and solving can be done in case of issues. You report on the status of your projects to the project team and identify potential risks. You are responsible for the follow-up of the projects once deployed to production. You translate infrastructure/network incidents into service and customer impact views. You keep track of the strategic evolution of the platforms in scope and evaluate the business value for Proximus of new and upcoming technologies and provide suggestions for further evolution towards the vendors. You leverage the corporate AI tools in improving quality and productivity of deliveries.