Technical Customer Success Manager

_Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production._ _Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control._ **About the Role:** Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them. **You Will:** - Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline - Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early - Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution - Translate customer requirements into clear, prioritized feedback for Product Management and Engineering - Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed - Communicate confidently with engineering teams, platform owners, and senior leadership **You Have:** - 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms - Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency - Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes - Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS) - Proven ability to manage technical escalations to mutually agreeable outcomes - Strong program and stakeholder management across technical and executive audiences - Ability to break down complex problems into manageable components and drive solutions - Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders - Experience working in a fast-moving, 100% distributed team **Nice to Have:** - Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis) - Experience with large-scale data platforms or complex enterprise software implementations - Observability tooling such as Prometheus and Grafana - Infrastructure as code (Terraform, Helm) - Scripting in Python or Bash - Cloud or Kubernetes certifications (AWS, CKA) - SFDC, Metabase, Qlik - Familiarity with MEDDIC or similar sales methodologies Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.