Technical Operations Specialist
Posted
Description
The Technical Operations Specialist is responsible for leading fiber optic installation, maintenance, and troubleshooting efforts within designated fiber communities. This role involves supervising field technicians, ensuring adherence to safety and quality standards, and coordinating with project managers and stakeholders to ensure seamless deployment and operation of fiber networks within our communities. The specialist also reviews field work quality, identifies recurring issues, and coordinates corrective actions to improve installation quality and customer satisfaction.
Leadership & Team Coordination:
- Supervise, mentor, and train fiber technicians to ensure efficient and high-quality work.
- Assign daily tasks and oversee project progress within fiber communities.
- Ensure compliance with company policies, safety protocols, and industry standards.
- Act as a key point of contact between field teams, engineers, and senior leadership.
Fiber Installation & Maintenance:
- Oversee and perform fiber optic cable installations, including aerial and underground cabling.
- Conduct fiber splicing, terminations, and testing using OTDR, power meters, and other diagnostic tools.
- Troubleshoot fiber optic network issues and ensure prompt resolution.
- Ensure proper documentation of fiber network layouts, test results, and maintenance logs.
- Handle High volume B2B and Fiber Escalations in Atlanta, and surrounding Communities.
- Verifying light prior to installations to prevent failed installations from occurring.
Project, Quality and Safety Management:
- Ensure adherence to project timelines, quality standards, and client specifications.
- Conduct site surveys, risk assessments, and inspections for fiber installation projects.
- Collaborate with Senior Management and planners to optimize fiber routes and network efficiency.
- Manage Ticketing system for timely resolution on issues that arise within our Atlanta Communities. Including drop repairs, replacements, and escalations.
- Inspect completed installations and service work against company standards, document findings, and provide timely feedback to technicians and business partners.
- Review quality results, repeat trouble calls, and customer escalations to identify trends and root causes of installation or service issues.
- Develop and follow through on corrective and preventive actions with field teams to address recurring quality issues.
- Work with Engineering, Construction, Account Management, and Quality Assurance to resolve field quality issues and improve customer outcomes.
- Ensure proper use of PPE and adherence to company safety policies.
- High School Diploma or equivalent.
- Minimum of 3 years as CATV Service Tech or related technical experience.
- Technical Lead Experience Preferred.
- Valid Georgia Driver’s License and satisfactory driving record.
- Working knowledge of fiber-to-the-home installation methods and aerial and underground network construction.
- Ability to analyze field quality data, identify trends and root causes, and communicate practical corrective actions.
- Ability to read network layouts and construction plans and use Microsoft Office or similar tools for documentation and reporting.
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP