Technical Program Manager

Mission

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their top efforts each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

As a Technical Program Manager within the US Commercial Industries Office of the CTO, this role helps advance our mission to turn our customers’ most complex business challenges into meaningful, scalable AI solutions. Working across customers, industry teams, product groups, engineering, and other Microsoft organizations, the TPM connects business outcomes with technical execution and helps move strategic AI opportunities from vision through production and continuous improvement.

This individual will identify complex opportunities and gaps within multiple products or functional areas across divisional boundaries. Establishes patterns of root problems and determines customer impacts to influence prioritization. Defines program goals and prioritizes deliverables based on insights aligning them with strategy. Drives risk management, providing recommendations for data-driven decisions. Creates relationships for orchestration and completion of complex programs ensuring alignment. Partners with teams to contribute and deliver product or functional area roadmaps. Manages projects and tracks schedules across boundaries. Drives execution aligning key performance indicators (KPIs). Recommend and provides expertise on continuous improvements and areas of opportunity for growth.

Key Responsibilities

• Drive execution of large, cross-organizational programs from concept through delivery, ensuring alignment, accountability, and measurable outcomes.
• Establish and optimize processes, governance models, and operational rhythms to improve efficiency and reduce organizational friction.
• Partner across engineering, product, security, design, and field teams to deliver integrated customer and business solutions.
• Identify and drive strategic opportunities across products, platforms, and business functions to accelerate innovation and business impact.
• Partner with customers, executives, engineering, and business leaders to understand needs, uncover gaps, and shape long-term strategy.
• Leverage data, telemetry, automation, and AI-driven insights to identify trends, validate hypotheses, and inform decision making.
• Assist in define program vision while defining priorities, success metrics, and roadmaps for complex cross-functional initiatives.
• Lead business case development, risk management, and tradeoff discussions to drive executive alignment and investment decisions.
• Design and influence scalable solutions, operating models, and technical architectures in partnership with engineering and solution teams.
• Use AI and automation to streamline program management, reporting, insights generation, and operational decision making.
• Monitor business and solution performance through KPIs, customer feedback, and telemetry, translating insights into continuous improvement actions.
• Lead customer engagements, executive briefings, workshops, and strategic conversations to ensure successful delivery of program
• Champion responsible AI, security, privacy, compliance, accessibility, and quality standards across all initiatives.
• Mentor and coach program managers and cross-functional teams on strategic thinking, problem solving, execution excellence, and data-driven decision making.
• Serve as a trusted advisor to senior leadership, influencing strategy, organizational priorities, and transformation initiatives.

• Scale repeatable practices, capturing lessons learned and using AI and automation to improve execution, reporting, and time to value.

• Recommended Skills:

  • Inclusive and collaborative – driving teamwork and cross-team alignment.
  • Management of Technical Programs and Projects. Planning and steering complex projects towards their strategic milestones, ensuring all dependencies are managed and aligned with the overarching program.
  • Solid executive presence including communication and presentation skills with a high degree of comfort to large and small technical audiences.
  • Problem solving mentality leveraging internal and/or external resources, conflict resolution, and follow through with partners.
  • Orchestration of application development lifecycle.
  • Experience in vertical industries, proven by projects/solutions implemented with substantial business processes covering Financial and Insurance, Manufacturing, Consumer Goods, Healthcare/Life Sciences, Retail, or other business to consumer industry scenarios.
  • Experience supporting a sales organization
  • Demonstrable architecture, design, implementation, and/or support of complex application architectures

  Candidates should also demonstrate ability to adapt to new technologies, learn quickly, and understand relevant cloud trends is required.

Required/minimum qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.