Technical Service Engineer Sr - E3

UAS Technical Service Engineer

The Unmanned Aircraft Systems (UAS) Technical Service Engineer provides advanced technical support, troubleshooting, maintenance assistance,integration support, and customer training for UAS platforms and associated ground equipment. The position serves as a technical liaison among operators, maintainers, program managers, engineering teams, vendors, and customers to ensure UAS systems are safe, reliable, mission-capable, and configured in accordance with approved technical requirements.

Essential Duties and Responsibilities

• Provide technical support for UAS air vehicles, ground control stations, communications links, payloads, batteries, sensors, and support equipment.
• Diagnose and resolve complex mechanical, electrical, software, firmware, communications, and system-integration issues.
• Support installation, configuration, testing, calibration, and acceptance of UAS platforms and mission payloads.
• Conduct system inspections, functional checks, ground tests, and post-maintenance verification before equipment is returned to service.
• Analyze maintenance records, fault data, operator feedback, and performance trends to identify recurring deficiencies and recommend corrective actions.
• Develop and maintain technical support documentation, troubleshooting guides, maintenance procedures, configuration records, and equipment status reports.
• Provide remote and on-site technical assistance to UAS operators, maintainers, and authorized customers.
• Support fielding, deployment, sustainment, warranty, repair, and upgrade activities for assigned UAS systems.
• Coordinate with engineering, logistics, quality assurance, supply, cybersecurity, and vendor representatives to resolve technical issues and manage corrective actions.
• Assist with root-cause analysis, failure reporting, corrective-action tracking, and engineering change recommendations.
• Support integration and verification of payloads, sensors, command-and-control systems, communications equipment, and software updates.
• Train operators and maintenance personnel on approved technical procedures, equipment operation, basic troubleshooting, inspection requirements, and safety practices.
• Maintain accountability for assigned tools, test equipment, spare parts, technical publications, and support materials.
• Ensure all work is performed in accordance with approved technical data, safety procedures, quality standards, and applicable organizational requirements.
• Support development of maintenance plans, reliability improvements, readiness reports, and lifecycle sustainment recommendations.
• Travel as required to customer locations, operational sites, maintenance facilities, demonstrations, training events, and field-support activities.

Basic Qualifications

• Five or more years of hands-on technical experience supporting, maintaining, troubleshooting, testing, or integrating UAS, aircraft systems, robotics, communications systems, or comparable complex electromechanical equipment.
• Demonstrated ability to diagnose and resolve mechanical, electrical, software, firmware, communications, and system-integration issues.
• Working knowledge of UAS air vehicles, ground control stations, payloads, sensors, batteries, communications links, and associated support equipment.
• Experience conducting inspections, functional checks, calibration, ground testing, post-maintenance verification, and acceptance activities.
• Ability to interpret technical manuals, wiring diagrams, schematics, maintenance procedures, configuration baselines, and fault data.
• Experience documenting troubleshooting actions, maintenance activities, configuration changes, equipment status, and corrective-action recommendations.
• Ability to provide clear technical support and training to operators, maintainers, customers, and cross-functional stakeholders.
• Strong written and verbal communication skills and the ability to work independently in field, shop, and customer-site environments.
• Ability to travel as required to support fielding, deployment, sustainment, repair, warranty, and upgrade activities.
• Ability to meet customer, program, and site-access requirements, as applicable.

Desired Skills

• Bachelor’s degree in electrical engineering, mechanical engineering, aerospace engineering, aviation technology, computer engineering, or a related discipline.
• Experience supporting military, government, public-safety, commercial, or industrial UAS programs.
• FAA Airframe and Powerplant (A&P) certification, FAA Part 107 Remote Pilot Certificate, military aviation maintenance qualification, or comparable technical credential.
• Experience with UAS mission systems, electro-optical/infrared payloads, radio-frequency communications, datalinks, telemetry, antennas, or ground control software.
• Familiarity with embedded software, firmware loading, network configuration, cybersecurity practices, and configuration-management processes.
• Experience supporting new-system fielding, customer acceptance testing, depot or field-level maintenance, and product upgrades.
• Knowledge of root-cause analysis, failure reporting, corrective and preventive action processes, and reliability or trend analysis.
• Experience working with engineering, quality assurance, supply-chain, logistics, cybersecurity, and vendor teams to resolve technical issues.
• Proficiency with Microsoft Office tools and technical documentation, maintenance-management, issue-tracking, or configuration-control systems.
• Prior experience delivering technical instruction, developing troubleshooting guides, or producing maintenance procedures for field users.
• Ability to work effectively in austere, remote, or operationally demanding environments while maintaining attention to safety, technical compliance, and mission readiness.