Technical Services Manager - IS Ports (EM26127)
Description
General Role Description
Develop and lead a Technical Services function for the assigned market segments capable of delivering responsive client support and service offerings that improve client performance, expand service revenue, and fulfill business unit (BU) Mid-Range Plan (MRP) commitments
Requirements
Role Accountabilities
· Develop and execute an assigned-segment Technical Services plan aligned with business unit (BU) Mid-Range Plan (MRP) commitments to define client service offerings, team capabilities, resource requirements, and revenue and margin objectives
· Identify, qualify, and advance Technical Services opportunities by defining technical scopes, resource estimates, and delivery approaches and collaborating with BU commercial leadership on proposals, pricing, contract terms, and order closure to achieve pipeline, revenue, and margin objectives
· Lead the delivery of assigned-segment Technical Services commitments in coordination with commercial, operations, engineering, Shared Services, and other Company groups to fulfill client, schedule, cost, quality, and business commitments
· Improve client operational performance by providing technical guidance, resolving technical problems, communicating relevant advisories and techniques, and recommending appropriate service solutions
· Resolve client issues by coordinating Company resources, suppliers, and clients, escalating matters appropriately, and communicating timely status and resolution information to minimize operational and relationship impacts
· Maintain a responsive Technical Services coverage and escalation model, including 24/7 coverage when required, by coordinating engineering, field, and parts resources through the assigned team, global resources, and approved service partners to ensure timely client response
· Develop the assigned Technical Services team by establishing priorities, planning and assigning work, maintaining a flexible staffing plan, assessing team capabilities, and ensuring appropriate training to meet current and future business needs
· Define, monitor, and analyze assigned-segment performance measures, including pipeline, forecast, orders, revenue, cost, margin, quote conversion, billable utilization, backlog, schedule performance, client response and satisfaction, warranty activity, and team capability, to optimize priorities, capacity, and execution and provide timely stakeholder visibility
· Lead the technical assessment and resolution of warranty issues by analyzing failure and warranty trends, recommending product or process improvements, and coordinating corrective actions and warranty charges with suppliers, manufacturing divisions, and relevant Company groups to reduce recurrence and business impact
· Develop and manage assigned-segment Technical Services capitalization budgets to achieve approved business targets
· Ensure the accurate and timely completion and approval of client post-service reports for warranty and client-paid work
· Direct Technical Services expertise and resources in collaboration with Shared Services and other Company groups to fulfill project execution commitments
· Lead continuous improvement initiatives that increase Technical Services quality, efficiency, responsiveness, and business performance
General Employee Accountabilities
· Bring full effort to bear on tasks assigned by manager
· Give manager best advice
· Give earliest notice when work cannot be delivered as specified
· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
· Comply with all Company policies, practices, and procedures and all regulations and laws
· Recommend viable improvements proactively
· Ensure effective utilization of business tools and processes
Manager Accountabilities
· Build and lead a team of committed and capable employees
· Plan for, appropriately assign, resource, and integrate the work of the team
· Lead, expect, and implement continuous improvement
· Own the output of the team
· Ensure team members fulfill functional and general employee accountabilities
· Exercise effective managerial leadership to include
· Two-way managerial team working
· Fair and just treatment of direct reports
· Context setting
· Planning
· Task assignment
· Ongoing performance management
· Coaching
· Selection and orientation
· De-selection and dismissal
Minimum Qualifications
· Bachelor of science in electrical, electronic, mechanical, or computer engineering or related field, or equivalent via education and/or experience
· 5 years of technical or technical management experience in industrial control systems in any combination of the metals, material handling, paper, or related general industries
· 3 years of client facing technical sales and/or business development experience
· Demonstrated success leading teams to accomplish business goals
· Demonstrated success managing financial results to plan in a manufacturing or industrial services business
· Experience in the review of commercial terms and conditions of large value services contracts to ensure risk to business is at acceptable levels
· Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
· Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
· Demonstrated continuous improvement in areas of responsibility
· Proficiency in Word, Excel, PowerPoint, Access, Outlook, MS Projects, and an ERP business system
· Availability to travel, domestically and internationally, approximately 25%, sometimes with limited notice
Preferred Qualifications
· Demonstrated success leading remotely located teams
· Demonstrated success developing and managing supervisors
Link to TMEIC Corporation Americas website
. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer
Hiring Range: $140,900 - $211,300
Skills
As published by workable · 5 questions
Basics
First name, Last name, Email, Phone, Address, Summary, Resume, How did you hear about us?, Please specify Employee Name, Recruiter/Agency or Other, Experience, Did you provide completed information for all previous employers, during at least the last 84 months and at least the last 3 employers, whichever is longer, including self-employment, military service, summer, and part-time jobs. Please list the specific duties that are most applicable to the position for which you are applying. Please explain any gap in employment that exceeds 1 months, for example "attending school." Please do not indicate "See Resume.", Reason for leaving or job search?, What is your required annual compensation?, Education, What is your highest level of degree achieved?, Cover letter, Are you at least 18 years old?, Are you legally eligible to work in the United States?, Will you now, or in the future, require sponsorship to legally work in the U.S.?, Do you have any relatives currently working for TMEIC Corporation? If yes, provide their names in the second field below., Relative Details, Were you ever employed by TMEIC (including previous company names), Toshiba, Mitsubishi, or affiliated business? If yes, provide previous employment details of Business Name, Location and Dates in the second field below., Previous Employment Details, Are you currently subject to a non-compete, non-solicitation, confidentiality, anti-piracy, or other employment agreement and/ or restriction with any employer?, If yes, please explain your work restrictions, State any additional information you feel may be helpful to us in considering your application. This could include any specialized training or courses you have completed that will aid in evaluating your qualifications for the position you are seeking., I understand that TMEIC Corporation Americas, hereinafter referred to as “the Company,” requires certain information about me to evaluate my qualifications for employment and to conduct its business if I become an employee. Therefore, I authorize the Company to investigate my past employment, educational credentials, or any other information I provide as to the application process to the extent allowed by law. I agree to cooperate in such investigations and, to the extent allowed by law, release those parties supplying such information to the Company as well as the Company and its employees from all liability or responsibility with respect to the information supplied. I agree that the Company may use the information it obtains concerning me in the conduct of its business, including disclosure outside the Company where such information is needed for business purposes. I understand, however, that except as allowed or required to be disclosed by applicable law, the Company intends to protect the confidentiality of personal information it obtains concerning me to the extent practicable. I agree that I will not disclose or use while interviewing with or employed with the Company any confidential or proprietary information of others, including any former employer. I understand that an offer of employment made by the Company will be conditioned upon your providing the documentation required by law as evidence of your personal identity and your authorization to work in the United States. Any offer of employment is also conditioned upon the successful completion of a background investigation, a post-offer physical evaluation, if applicable, and a drug screen. I understand that any employment with the Company is at-will and would not be for any fixed period of time and that, if employed, I may resign at any time, for any reason, or the Company may terminate my employment at any time for any reason in the absence of a specific written agreement to the contrary if signed by a duly authorized officer of the Company. I understand that any false or incomplete answers or statements made by me on this application, any supplement thereto, or in connection with the above-mentioned investigations may be grounds for refusal of employment or, if employed, may result in immediate discharge. I understand that this application will only be considered for the position for which I am seeking employment. By signing your digital signature below, you agree that you have reviewed this statement and understand and agree to its contents.
Pick from a list (5)
- Do you have Bachelor of science in electrical, electronic, mechanical, or computer engineering or related field, or equivalent via education and/or experience?
- Do you have 5 years of technical or technical management experience in industrial control systems in any combination of the metals, material handling, paper, or related general industries?
- Do you have 3 years of client facing technical sales and/or business development experience?
- Are you proficienct in Word, Excel, PowerPoint, Access, Outlook, MS Projects, and an ERP business system?
- Are you available to travel, domestically and internationally, approximately 25%, sometimes with limited notice?