Technical Support Engineer

• Reports to: VP, Customer Success
• Respond to customer support inquiries via chat, phone and email promptly and accurately
• Handle technical escalations and collaborate with peers to coordinate solutions
• Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success
• Engage with customers to ensure all Duda functionalities and offerings are fully utilized
• Advocate for customers needs and contributing to our growing knowledge base of articles and videos
• Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base
• As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers

Benefits

• Competitive compensation, 401k, stock options and tuition reimbursement.
• Comprehensive medical, dental and vision insurance.
• Work from home Fridays.
• Unlimited PTO policy.
• Laptop and any equipment you
  need on the job.
• Catered lunches, games and lively in-office events.

• Do you measure your success by the success of your customers?
• If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!
• 1-2 years of experience providing exceptional customer support in a SaaS or technical software company
• Customer-oriented mindset: you “own” the customer’s problems and are able to solve inquiries effectively and efficiently
• Empathy towards customer’s issues and confidence in your ability to drive them to success
• Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
• Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of APIs
• Technical curiosity and relentlessness to figure out how things work