Technical Support Representative – RSEC Team (Canada)

At Armstrong Fluid Technology, we are at the forefront of innovation in fluid-flow technology. With more than 1,400 colleagues worldwide, eight manufacturing facilities, and operations spanning four continents, we are committed to engineering smarter solutions that improve building performance and help safeguard our planet.

We are looking for a Technical Support Representative to join our RSEC team in Scarborough, Ontario. In this role, you will provide technical expertise and customer-focused support for Armstrong's HVAC and hydronic systems, working closely with internal sales teams, customers, consulting engineers, contractors, and cross-functional departments across Canada.

• Competitive Compensation: Annual salary range of $95,000–$105,000.
• Comprehensive Benefits: Access to a full employee benefits package.
• Retirement Savings: RRSP program to support your long-term financial goals.
• Career Development: Opportunities for professional growth, continued learning, and career advancement.
• Global Collaboration: Work alongside experienced professionals and technical teams across North America and internationally.
• Innovation & Impact: Gain exposure to new technologies, product development, and meaningful engineering projects.
  

The Opportunity:

As a Technical Support Representative, you will play an important role in supporting Armstrong's Canadian sales network and customer base. You will provide pre-sales technical assistance, troubleshoot application challenges, recommend appropriate product solutions, and share technical knowledge across the RSEC network.

This position offers an excellent opportunity for a technically minded professional with an interest in HVAC systems, hydronic applications, and customer-facing technical support.

Key Responsibilities:

Technical Support & Application Engineering

• Provide pre-sales technical support and product guidance for Armstrong's HVAC and hydronic systems to internal sales teams and external customers throughout Canada.
• Take ownership of technical inquiries and application challenges, ensuring timely and effective resolution.
• Collaborate with Sales Engineering, Product Management, Research & Development, and other departments to develop optimal technical solutions for customers, including sales agencies, consulting engineers, and contractors.
• Document technical solutions, recommendations, and decisions within internal systems to support traceability and knowledge sharing.
• Participate in and lead technical project teams supporting strategic initiatives and product development.
• Assist in developing and maintaining departmental policies, procedures, and technical support documentation.

Customer Engagement & Continuous Improvement

• Develop and maintain strong relationships with sales teams, customers, and industry partners by providing responsive and reliable technical support.
• Review customer feedback and field experience to identify opportunities for product and service improvements.
• Maintain accurate records of customer interactions, competitor insights, and product-related issues.
• Share technical and customer insights to support marketing initiatives, product positioning, and continuous improvement.
• Deliver occasional internal product training and contribute to the development of technical tools, resources, and support materials.

Cross-Functional Collaboration

• Participate in RSEC team discussions, knowledge-sharing initiatives, and alignment meetings across the Americas.
• Support special technical projects and business initiatives as assigned by management.
• Contribute to the development and refinement of technical documentation, FAQs, and best-practice guides.
• Promote a proactive, solutions-oriented approach focused on improving response times, business agility, and customer service.

What We're Looking For:

Education & Experience

• College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical discipline.
• 2–3 years of experience in technical support relating directly to HVAC, hydronic systems, and/or mechanical building systems.
• Familiarity with centrifugal pumps, heat exchangers, and general HVAC applications.
• Experience or knowledge of building automation systems and communication protocols such as BACnet and Modbus is considered a strong asset.

Technical Skills

• Working knowledge of HVAC applications, hydronic systems, and mechanical design principles.
• Strong technical troubleshooting and root cause analysis capabilities.
• Proficiency in Microsoft Office applications and technical documentation tools.
• Ability to interpret technical information and translate complex application challenges into practical solutions.

Key Competencies

• Analytical Thinking: Strong problem-solving skills and the ability to evaluate and resolve complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical audiences.
• Customer Focus: A service-oriented mindset with a commitment to delivering responsive, professional customer support.
• Organization: Ability to prioritize competing demands, manage multiple tasks, and maintain accurate documentation.
• Collaboration: A team-oriented approach with the ability to work effectively across departments and geographic regions.
• Initiative: Self-motivated, proactive, and comfortable working in a dynamic, collaborative environment.

Location: Scarborough, Ontario
Work Arrangement: On-site, Monday to Friday