Technology Operations Manager

Function / Position Summary

The Technology Operations Manager will support the Assistant Director of Information Services and assist in managing and overseeing the school district's technology infrastructure, including major projects related to infrastructure upgrades, phone systems, intercom systems, technology deployments, and the management of all security and communication systems. This role is critical in ensuring that the district's technology infrastructure is robust, secure, and capable of supporting the educational and administrative needs of the district.

Job Duties / Responsibilities

• Assist in planning, coordinating, and executing major technology projects.
• Support infrastructure upgrades, including network improvements, server installations, and system integrations.
• Assist the Assistant Director and Director of Information Services with vendors, contractors, and internal teams to ensure projects are completed on time and within budget.
• Support the deployment of new technologies across the district, ensuring minimal disruption to educational activities.
• Assist in the implementation and maintenance of phone systems, intercoms, and other communication technologies.
• Work with the Assistant Director of Information Services to ensure all systems are up-to-date, secure, and functioning optimally.
• In collaboration with the Assistant Director of Information Services: Work with vendors to procure technology hardware and software.
• Assist the Assistant Director and Director of Information Services as they manage vendor relationships to ensure quality and timely delivery of services and products.
• Assist in managing the technology budget.
• Support the management of expenditures and ensure cost-effective use of resources.
• Collaboratively develop and enforce technology policies and procedures.
• Provide the necessary support for special large projects (related to financial and process data).
• Support the Assistant Director of Information Services to ensure compliance with state and federal regulations related to technology and data security.
• Work with the Assistant Director of Information Services to conduct regular audits to ensure systems are secure and compliant.
• Assist in developing the district's technology strategy and roadmap.
• Stay current with emerging technologies and trends in education technology, networking, and cybersecurity.
• All other duties as assigned.

Education

• Bachelor's degree in information technology, Network Communication Management, or a related field required (or an equivalent combination of education and directly related professional experience).

Experience / Knowledge

• Preference is given to applicants with a minimum of 5 years of experience in physical network infrastructure management, hardware replacement, and rack deployment.
• Minimum of 5 years of experience troubleshooting complex network and system issues.
• Working knowledge of VoIP communications and functionality on Cisco platform.
• Demonstrated experience managing technical projects and supervising field technical support staff.
• Extensive problem-solving skills with excellent communication and broad technical abilities.
• Organized and highly motivated with the ability to prioritize and multitask.
• CompTIA A+ Certification (required).
• CompTIA Network+ Certification preferred or actively pursuing.
• CompTIA Security+ Certification preferred or actively pursuing.

Physical Demands

• Ability to work in a very fast-paced and stressful environment.
• Ability to work on a computer over a major portion of the workday.
• Ability to lift server and network equipment for rack mounting up to 50 pounds.

Terms of Employment

• This is a 12-month work year position.
• Salary and benefits as established by the Board of Education.
• The salary range for this position is $80,172.00 - $120,257.00. Our typical practice is to hire in between the minimum and midpoint ($100,214.00).