Technology Support Specialist

Technology Support Specialist
40 Hours/per week
260-262 Days/per year (12 Months)
$21.14/hour

**REQUIRED FOR CONSIDERATION** COMPLETE APPLICATION, UPLOADED RESUME AND COVER LETTER.

Purpose Statement
The Technology Support Specialist provides essential technical support to students, faculty, and staff across the school district. This role is responsible for the first line of defense in troubleshooting hardware, software, and basic network issues, ensuring the smooth operation of technology in an educational environment. The ideal candidate will have a strong customer service orientation, a foundational understanding of IT principles, and a passion for supporting technology in K-12 education.

This job reports to Technology Director

Essential Functions

• Respond to Technology support requests (tickets, phone calls, emails, in-person) in a timely and professional manner.
• Diagnose and resolve basic hardware issues for computers (desktops, laptops), printers, projectors, interactive whiteboards, and other peripherals.
• Troubleshoot common software problems, including operating system errors (Windows, macOS, Chrome OS), Microsoft Office suite, educational applications, and web browser issues.
• Assist users with basic network connectivity problems (wired and wireless).
• Provide support for user account issues, including password resets and basic login problems.
• Escalate complex or unresolved issues to higher-level Technology staff or specialized technicians as needed.
• Perform basic installation, configuration, and deployment of new computers, peripherals, and software.
• Conduct routine maintenance tasks, such as cleaning equipment, updating software, and running diagnostics.
• Assist with inventory management of Technology assets.
• Provide basic guidance and instructions to users on how to use hardware and software effectively.
• Create and update simple knowledge base articles or troubleshooting guides for common issues.
• Accurately document all support interactions, resolutions, and escalated issues in the IT ticketing system.
• Maintain organized records of hardware and software deployments.
• Work collaboratively with other Technology team members to ensure seamless support services.
• Communicate effectively with school staff and administrators regarding Technology issues and solutions.
• Perform other duties as assigned by the Technology Director.
• Adhere to all district policies and procedures, especially those related to technology acceptable use and data security.

Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities
SKILLS

• Excellent problem-solving and diagnostic skills.
• Strong customer service orientation with a patient and friendly demeanor.
• Ability to communicate technical information clearly and concisely to non-technical users.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Physical ability to lift and move computer equipment (up to 30 lbs) as needed.

KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read
a variety of manuals, write documents following prescribed formats, and/or present information to others; and solve
practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the
job include: codes, regulations, laws related to the job functions; employee benefits and related information; and
concepts of grammar and punctuation.

ABILITY is required to schedule activities, meetings, and/or events; often gather, collate, and/or classify data; and
use basic, job-related equipment. Flexibility is required to work with others in a variety of circumstances; work with
data utilizing defined but different processes; and operate equipment using defined methods. Ability is also required
to work with a wide diversity of individuals; work with a variety of data; and utilize specific, job-related equipment.
Problem solving is required to identify issues and create action plans. Problem solving with data requires
independent interpretation of guidelines; and problem solving with equipment is limited. Specific ability based
competencies required to satisfactorily perform the functions of the job include: communicating with diverse groups;
meeting deadlines and schedules; maintaining confidentiality; working with constant interruptions; and working with
detailed information.

Responsibility
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading,
guiding, and/or coordinating others; operating within a defined budget. Utilization of resources from other work units
is often required to perform the job's functions. There is some opportunity to impact the organization's services.

Work Environment

• Primarily an office and school building environment.
• May require travel between school sites within the district.
• Occasional evening or weekend work may be required for special projects or emergencies.

Experience:

• Experience with troubleshooting Windows, macOS, and/or Chrome OS,
• Familiarity with common office productivity suites (e.g., Microsoft Office 365, Google Workspace).
• Basic understanding of simple network concepts (IP Addressing, Wi-Fi).

Education: High School Diploma or Equivalent.

Required Testing: None specificed
Certificates and Licenses: None specified

Continuing Educ. / Training: None specified
Clearances: Criminal Background Clearance

FLSA Status: Non-Exempt