Technology Support Specialist - Floater (Part-time/No Benefits)

The Building Computer Specialist supports students, teachers, and staff in utilizing technology. Ensures high-level customer service via face-to-face, email, chat, and phone. Provides positive and seamless IT support to all end users.
Essential Duties and Responsibilities include but are not limited to:

• Configure all Windows computers and iPads to operate effectively.
• Complete basic computer repairs and escalate other repairs to vendors.
• Run diagnosis programs to identify & fix problems with hardware and software running Windows, iOS, and Android such as laptops, iPads, Clear Touch Panels, projectors, IP phones, and access points.
• Install and update software applications as requested.
• Demonstrate a positive customer service approach when fulfilling the position duties.
• Closing Level 1 help desk tickets according to HelpDesk ticket protocol.
• Perform preventive maintenance of hardware such as projectors.
• Assist in maintaining the building asset inventory.
• Maintain a clean organized functional workspace.
• Organize deployments, collections, and special projects.
• Troubleshoot and collaborate with the Network team in support of the Wi-Fi infrastructure.
• Assist in configuring, troubleshooting, and researching all aspects of technology related issues.
• Attend district training sessions covering the key areas.
• Use a cooperative "team" approach to problem solving.
• Willing to learn skills and research topics.
• Responsible for technology-related packages delivered to & leaving the Educational Services Center, and for receiving, sorting, and distributing packages and deliveries to the intended recipients.
• Maintain supply levels of sellable parts such as pens & chargers.
• Collaborate and participate in Department Meetings and Microsoft Teams.
• Other duties as assigned by the Supervisor of Building Technology Services.