Transition Manager (PTX92826)

Company Summary

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.

Responsibilities

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• Planning, executing, monitoring, and closing new client integration projects within targeted timeframes
• Communicating process, procedures, and status with internal staff and client representatives while providing recommendations as needed
• Develops, coordinates, and attends board transition, intake, and training meetings, creating a layering approach to maintaining positive relationships with board members, and ensuring client retention
• Reviews incoming information during transition to ensure accuracy and addresses any concerns as appropriate
• Aids CAMS and Directors in troubleshooting specific problems related to transitioning into new accounts
• Develops and leads with participatory involvement portfolio CAM team meetings, transition and training meetings, and all team meetings
• Acquires and maintains current knowledge of state and regulatory agency statutes as they relate to Association documents, polices, and procedures
• Possesses a thorough understanding of plats, ownership, and property rights.
• Develops and provides oversight and training opportunities to new and existing managers and the Boards
• Attend monthly Director, management, and leadership meetings as appropriate.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct
• Responsible for compliance with Company guidelines and management operations as they relate to specific procedures listed herein
• Plus, other work-related tasks as needed

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.