U.S. Health and Insurance Benefits Delivery, Vice President

Join our growing Benefits team as a U.S. Health and Insurance Delivery Vice President!

As the U.S. Health and Insurance Benefits Delivery Vice President within our growing Benefits team, you will oversee the end-to-end delivery of our health and insurance eligibility and enrollment processes, acting as the primary liaison with vendors, system owners, and cross-functional partners. You will promote continuous improvements in quality controls, employee communications, and reporting, while executing system enhancements for both ongoing and annual enrollment cycles. In this hands-on role, you’ll supervise a small, high-performing team and elevate complex issues to the Executive Director as needed.

Job Responsibilities:

• Manage daily vendor relationships, SLA tracking, and issue resolution.

• Configure and test system changes for open and annual enrollment, lead User Acceptance Testing.

• Coordinate cross-functional tasks with U.S. Benefits, Technology, Employee Experience, and HR teams to

maintain a seamless enrollment journey.

• Maintain and strengthen the controls framework, own procedure documentation and remediation.

• Review and approve participant-facing communications for clarity and compliance.

• Develop and run ad hoc queries and standard reports to inform decision-making and support strategic initiatives.

• Monitor federal, state, and local regulatory updates; ensure timely policy and process adjustments.

• Lead special projects and process-improvement initiatives under the guidance of the Executive Director.

• Coach and develop a team of ~3 analysts, foster collaboration and operational excellence.

Required Qualifications, capabilities, and Skills:

• Bachelor’s degree

• 7+ years of hands-on experience in corporate benefits delivery or consulting, with a focus on health and

insurance enrollment.

• Demonstrated ability to manage projects, multi-task, and meet tight deadlines in a fast-paced environment.

• Strong analytical mindset, quality-assurance orientation, and problem-solving skills.

• Proficient in MS Office suite (Excel, PowerPoint, Project) and benefits-related technology platforms.

• Excellent verbal and written communication, with a customer-centric approach.

• Deep understanding of benefit plan rules, eligibility workflows, and vendor management best practices.

Preferred Qualifications, capabilities, and skills:

• Experience in a large enterprise (25,000+ employees).

• Prior experience managing benefits delivery through third-party administrators or vendors.

• Familiarity with healthcare regulations (COBRA, ACA, ERISA) and enrollment systems.