Valet Manager

JOB DESCRIPTION

POSITION: VALET MANAGER

REPORTS TO: ASSISTANT GENERAL MANAGER

POSITION TYPE: NON-EXEMPT

Job Summary:

The Valet Manager is responsible for the overall leadership, planning, and administration of the Club's valet and parking operations. This includes developing and enforcing departmental policies and procedures, managing the valet budget and labor costs, hiring and developing the valet team, planning parking logistics for Club events, and ensuring the safety and security of all vehicles. The Valet Manager sets the standard for member service at the Club's front door and serves as the department's primary point of contact for members, management, and outside vendors.

Essential Job Duties:

• Lead and manage all valet staff, including supervisors and attendants; responsible for recruiting, interviewing, hiring, onboarding, scheduling, payroll approvals, performance evaluations, discipline, and termination recommendations in partnership with Human Resources.

• Develop, document, and enforce valet policies, standard operating procedures, and protocols; review and update them regularly.

• Prepare and manage the annual valet department budget, including labor, uniforms, equipment, and supplies; monitor labor costs and staffing levels against business volume.

• Plan and execute parking and traffic-flow logistics for tournaments, banquets, weddings, holidays, and other Club events, coordinating in advance with the Events, Golf, Food & Beverage, and Security departments.

• Oversee vehicle safety and key-control systems, including key storage, vehicle logs, ticketing, and damage-inspection procedures.

• Investigate and manage all vehicle damage claims, accidents, and incidents; complete incident reports, coordinate with the Club's insurance carrier, and recommend corrective actions to prevent recurrence.

• Resolve escalated member complaints and service issues promptly and professionally, following up to ensure satisfaction.

• Develop and oversee training programs for new and existing valet staff on:

• Proper driving techniques for various types of vehicles (including standard and automatic transmissions, high-performance, and electric vehicles).

• Customer service skills, member recognition, and etiquette.

• Safety procedures, accident prevention, and heat-illness prevention.

• Club policies and procedures, including parking protocols and event procedures.

• Vehicle cleaning and detailing techniques (if applicable).

• Coach and develop valet supervisors and identify team members for advancement.

• Conduct regular department meetings to communicate information, address concerns, and provide feedback; participate in Club management meetings as required.

• Maintain accurate records of valet operations, including shift schedules, vehicle logs, incident reports, training records, and performance reviews; prepare periodic reports for management.

• Ensure compliance with Club policies, Cal/OSHA requirements, and applicable labor laws, including meal and rest break requirements for non-exempt staff.

• Manage relationships with outside vendors and service providers (equipment, signage, overflow or shuttle services) as applicable.

• Monitor parking lot conditions, signage, lighting, and equipment; report maintenance and safety needs promptly.

• Monitor parking lot cleanliness and ensure BACC standards are being met.

• Remain visible during peak periods and events; greet Members and guests and assist with vehicles, luggage, and golf bags as needed.

• Perform other duties as assigned by management.