Veterinary Healthcare Virtual Assistant
Description
We are a US-based company seeking veterinary medicine-trained staff based in the Philippines.
As a Veterinary Healthcare Virtual Assistant (VHVA), you will work directly with our clients -- veterinary clinics/practices based in the USA.
We help our clients improve workflow, save time, and remove the burden of in-room documentation. A VHVA can also help with back-office and administrative tasks.
Our goal is to help you succeed in this up-and-coming field of veterinary healthcare virtual assisting. Join the Hello Rache family and apply today!
You will have the following responsibilities:
- Live virtual scribing
- Attend to patient communications and interaction (phone/email/video)
- Respond to inquiries about healthcare services/tasks
- Gather medical or insurance information
- Manage appointment calendar
- Update patient chart records
- Research helpful information
- Handle administrative tasks/back-office in a medical setting (e.g. fax/file management, transcription)
Requirements
You will be successful in this role if you have the following qualifications:
- You are a graduate of any animal healthcare profession.
- You have experience with pet insurance.
- You can speak and write well in English. Proficient with medical terminologies and practices.
- You can connect with a variety of people and build rapport
- You have good attention to detail, especially in written reports
- You are comfortable with virtual technologies and can quickly learn.
- Internet subscription/speed: At least 10mbps (DSL/Fiber only)
- Have reliable computer hardware and software (will be verified by our tech team)
- Have a webcam and headset
- Able to work at night i.e 11 pm-8 am (8 am - 5p m Arizona time)
- DVM graduates and licensed DVMs are encouraged to apply.
- Candidates with veterinary work experience are encouraged to apply.
Minimum & Recommended System Requirements
MINIMUM:
WINDOWS
Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required
CPU: Intel Core i3, i5, 8th Gen or newer / AMD Ryzen 3 Series or newer (Must be on Microsoft’s approved CPU list)
Memory: 8 GB RAM
Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 14 Sonoma
(macOS 15 Sequoia support preferred)
MacBook Air: 2020 or newer
MacBook Pro: 2018 or newer
iMac: 2019 or newer
Mac Mini: 2018 or newer
Mac Pro: 2019 or newer
iMac Pro: 2017
Memory: 8 GB RAM
Storage: 128 GB SSD
Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)
RECOMMENDED:
WINDOWS
Operating System: Windows 11 Pro (64-bit) – Genuine License Required
CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer
Memory: 16 GB RAM
Storage: 128 GB SSD or higher
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 15 Sequoia
Model: Any Apple Silicon Mac (M1, M2, or M3 series)
Memory: 16 GB RAM
Storage: 256 GB SSD
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)
Peripherals for all systems:
High-quality headset with a microphone
(Recommended: Plantronics Audio 628 USB or equivalent)
High Quality HD Webcam (720p or 1080p)
(Recommended: A4Tech PK-910H or equivalent)
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Benefits
Competitive Pay Rates
Our pay rates are one of the highest in the industry.
Free Training & Certification
We provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Healthcare Virtual Assistant®.
Work From Home
Have the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends.
Long-Term Work Relationship
You will work with the same client consistently, leading to the development of a long-lasting work relationship.
US-Based Clients
Our Healthcare Virtual Assistants® work with doctors and other medical professionals based in the USA.
Passionate Community
Join the Hello Rache family and become a part of a growing, passionate, and dedicated group of Healthcare Virtual Assistants®.
Skills
As published by workable · 30 questions · 10 written answers
Basics
First name, Last name, Email, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (4)
- Please paste your Facebook profile link. ( e.g. https://www.facebook.com/LtotheAA )
- Where are you located in the Philippines?
- Are you currently working/employed?
- Please upload a 1-Minute Intro Video to a Google Drive folder. Paste the link below to your folder. Please make sure the sharing setting on the folder is not set to private.
Pick from a list (12)
- You are a graduate of any animal healthcare profession
- You have experience with pet insurance
- You can speak and write well in English. Proficient with medical terminologies and practices.
- Internet speed must be at least 10mbps for both download and upload.
- Have reliable computer hardware and software (will be verified by our tech team)
- Have a webcam and headset
- Able to work at night i.e 11 pm-8 am (8 am - 5p m Arizona time)
- *Facebook is an important platform for HelloRache HVA community group interaction. That being said, your facebook name must include at least your real last name (e.g. "Louis Paloma" / "LA Paloma" are both acceptable). Are you amenable to this? If your fb name doesn't already reflect it, here's how to change it: https://www.facebook.com/help/173909489329079
- Citizenship
- Do you reside in the Philippines?
- Our trainings are from Monday through Friday night shifts (PH time). Will you be able to attend this?
- By answering this form and providing information/data signifies that you have expressly consented to the processing of any personal and/or sensitive personal information that might be collected from you for the purpose provided in this form. You understand and accept that this may include access to personal and/or sensitive personal data as provided under the Data Protection Act of 2012.
Written answers (10)
- What are your skills?
- Please state any other foreign language ability (if any)
- If YES, are you willing to resign from your current job?
- For what reasons have you missed work in a previous job?
- Do you have any other commitments that may affect your ability to attend our training and eventually work? Do you have any travel plans within this year?
- Do you have any pending visa applications? If yes, explain in detail.
- Please run an internet speed test (https://www.speedtest.net) and post the link to your results here. Ping MS, Upload (minimum 10mbps), and Download (minimum 10mbps)
- Please run the typing test at https://thetypingcat.com/typing-speed-test/1m and log in with Google and post the link to your results here. (recommended 50 WPM)
- How did you hear about us?
- If you were referred by a friend and is in HelloRache, please state his/her complete name. (1 name only)
Attachments (4)
- Please upload your updated/valid NBI Clearance. (Valid for 3 months from the application date)
- Please upload your diploma(s)
- Please upload your COE (if any)
- Please upload any of your valid government IDs listed below: (Passport, Driver's License, UMID, Voter's ID, or National ID)