Vice President, Transformation & Implementation

The Opportunity

The Vice President, Transformation & Implementation owns the successful delivery of Visio Lending's largest enterprise implementation and the operating change that comes with it. This leader oversees the Implementation Program Leader, and both the Business Systems Analyst (BSA) team and the Project Management Office (PMO) report into this role.

You will be the bridge between technology delivery and the business. You know how a loan moves from application to funding to servicing to its ultimate exit, whether it’s a securitization or sale to a third-party whole loan buyer, and you use that knowledge to make sure every requirement, workflow, and system change actually works for the business.

This is a high-ownership seat. You will set direction, hold teams and partners accountable to dates and outcomes, and work independently toward targets. You will partner daily with business SMEs and the engineering team and report progress, risks, and decisions directly to executive leadership.

What You'll Do

• Implementation Leadership & Delivery
• • Own end-to-end delivery of the enterprise implementation, including scope, timeline, budget, quality, and business adoption
  • Lead and coach the Implementation Program Leaders, setting clear expectations and removing obstacles so the program stays on track
  • Establish the program governance model: steering committees, decision rights, escalation paths, and status cadence
  • Drive phased rollout planning, cutover, go-live readiness, and post-launch stabilization
  • Manage vendor and implementation partner performance against contracts, SLAs, and milestones

• BSA & PMO Leadership
• • Lead the BSA and PMO functions, including hiring, development, performance management, and capacity planning
  • Set standards for requirements gathering, process mapping, user stories, traceability, and user acceptance testing
  • Build a PMO that delivers consistent planning, RAID management, resource allocation, and portfolio reporting
  • Ensure BSAs translate mortgage business needs into clear, testable requirements that technology teams can build against
• Mortgage Operations Partnership
• • Apply deep knowledge of the loan lifecycle (origination, processing, underwriting, closing, funding, post-closing, secondary, and servicing) to design future-state workflows
  • Partner with operations, credit, capital markets, compliance, and finance SMEs to validate requirements and process changes
  • Identify operational risks, control gaps, and compliance impacts early, and build mitigations into the plan
  • Make sure new systems and processes improve turn times, quality, cost per loan, and the borrower and broker experience

• Transformation & Change Management
• • Lead the organizational change strategy: stakeholder analysis, impact assessments, communications, training, and adoption tracking
  • Prepare teams for new ways of working and keep morale and productivity steady through transition
  • Measure adoption and business outcomes after launch, and course-correct where results fall short

• Executive Communication & Accountability
• • Serve as the single accountable owner for program outcomes, reporting progress, risks, and decisions to the CEO, and executive team
  • Present clear, concise updates that surface issues early and come with recommended solutions
  • Hold internal teams, business partners, and vendors accountable to commitments, deadlines, and targets
  • Set and track program KPIs, including milestone attainment, budget variance, defect rates, and adoption

• Salary Range: Commiserate with experience

What We Are Looking For:

• 10+ years of mortgage industry experience, with hands-on exposure to mortgage operations and how they run day to day
• 5+ years leading multi-disciplinary teams through large-scale transformation, such as a LOS, servicing platform, or core systems implementation
• Proven experience leading BSA and/or PMO teams, including managing other leaders
• Track record of delivering complex programs on time and on budget, with measurable business results
• Demonstrated change management leadership, including communication, training, and adoption planning for impacted teams
• Strong working knowledge of mortgage regulations and controls (for example TRID, RESPA, ECOA, HMDA, and investor guidelines) and how they shape system and process design
• Executive presence and the ability to communicate clearly with business SMEs, technical teams, and the CEO
• Extreme ownership: you take accountability for outcomes, follow through without being asked, and drive to deadlines and targets independently
• Exceptional collaboration and influence skills, including building trust across functions and resolving conflict
• Bachelor's degree in business, finance, information systems, or a related field, or equivalent experience

What We Prefer to Find:

• Experience with investor, DSCR, or non-QM lending, including business-purpose loan workflows
• Hands-on experience implementing major mortgage platforms (for example Vesta, Encompass, MeridianLink, Blend, nCino, or similar LOS and POS systems)
• PMP, PgMP, SAFe, Prosci, or similar project and change management certifications
• Experience with both Agile and waterfall delivery, and knowing when to use each
• Experience with Azure DevOps or project management software
• Experience in a high-growth or private-equity-backed lending environment
• MBA or advanced degree