VIP Relationship Manager

You will recruit, onboard, and retain high-value users across the United States and other English-speaking regions. You will build relationships through trader and community networks, referrals, events, and inbound interest. You will serve as a primary contact, host gatherings, travel to key US hubs and industry events, turn user feedback into product insights, adapt communications with Legal guidance, and track pipeline, revenue, and retention.

Responsibilities

• Recruit, onboard, and retain high-value users in the US and other English-speaking regions.
• Build relationships with US traders, users, community networks, industry networks, referrals, events, and inbound interest.
• Serve as each high-value user's main point of contact and involve relevant teams when needed.
• Host and attend gatherings across the US, including travel to key hubs and industry events.
• Turn user conversations into insight on trading behavior, competitor offers, market shifts, and product gaps.
• Adapt communications for a US audience in line with Legal guidance.
• Track and report pipeline, revenues, and retention.

Requirements

• Experience in VIP account management or business development in crypto, exchanges, brokerages, or fintech.
• A credible network among high-value US traders, holders, KOLs, or communities, or a track record of building one.
• Excellent written and spoken English and the ability to work with high-net-worth clients.
• Understanding of the US trading landscape and how traders compare offers.
• Ability to work toward volume, fee, and deposit targets.
• Knowledge of on-chain trading and DeFi.
• Judgment on US regulation and ability to work with Legal guidance.