Watt Front Office Manager

ABOUT THE ROLE

Front Office Manager oversee and support front desk/office to ensure compliance with company operating procedures, Hilton brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address guest complaints and queries. Acting MOD on weekends and front desk shift coverage.

Essential Duties:

• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice and assistance as required; help front desk team members overcome obstacles and deal with problems.
• Ensure daily compliance with hotel accounting processes & SOPs. Ensure Hilton brand standards.
• MOD responsibility, departmental leadership, and member of the hotel's leadership team.
• Coordinate daily with other departments including F&B.
• Oversee the lobby market sales and inventory restocking.
• Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.

Specific Requirements of this role:

• Directly supervise or assist in the supervisory function of front desk employees.
• Assist in creating schedules for employees.
• Respond promptly to guest requests and complaints.
• Weekend MOD coverage. Daily coverage on the front desk.
• Ensure all group arrivals/departures, VIP arrivals, Hilton Honors members requests.
• Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
• Review all shift communications, checklists and PEP PMS functions per shift.
• Ensure proper accounting functions & resolving accounting issues.
• Perform other duties as assigned by the AGM or GM.