WB Client Services – Account Manager/ Connectivity Expert – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 month

Job Description

WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months

ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f).

As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to :

• Manage a portfolio of clients in collaboration with the Relationship Managers

• Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, …

• Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)

• Follow-up and monitoring of the transactions of our clients (KYT)

• Ensure a smooth and safe management of clients’ data

• Build a strong collaboration within the team and other departments to serve the clients’ needs

• Respect and improvement of the processes

• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc


Your profile:

Competencies / Behaviour:

• Good team spirit

• Risk Management oriented
• High level of communication
• Commercial skills

• Good administrative organization
• Autonomy and proactivity

• Adaptability

• Solution-oriented

• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

• Good knowledge in KYC (Know Your Customer)

• Knowledge in E-banking tools and connectivity

Experience:

• Studies in Economics/ Banking or Customer Service
• A first experience in the banking sector or Customer Service will be considered as an asset

Languages:

• Fluency in French and in English is mandatory