XTN-1443294 | JUNIOR ECOMMERCE MANAGER

The Junior Ecommerce Manager supports the operational and strategic management of specific retail accounts, focusing on order processing, inventory management, and product setup. This role requires a proactive approach to maintaining high performance and compliance with retailer standards and service level agreements.

This position offers a unique opportunity for career development in ecommerce and retail account management, providing hands-on experience with major retail platforms. It presents a chance to work in a dynamic, fast-paced environment that encourages personal growth and independence in managing business accounts.

• Manage daily operations for assigned 1P and dropship retail accounts, ensuring efficient order processing and fulfillment.
• Monitor and ensure adherence to retailer requirements, including service level agreements, to maintain optimal account performance.
• Coordinate with internal teams such as Operations, Warehouse, and Inventory to address and resolve fulfillment issues and discrepancies.
• Oversee inventory levels and product information, ensuring accuracy and timely updates across platforms.
• Track and report on key performance indicators, including sales metrics, order volumes, and fulfillment rates, to identify trends and areas for improvement.
• Engage in cross-functional collaboration to optimize ecommerce operations and enhance overall service delivery.

• Strong organizational and multitasking abilities, with a keen attention to detail.
• Excellent analytical and problem-solving skills, with the capacity to interpret data and metrics relevant to account performance.
• Proficiency in managing product information systems and ecommerce platforms.
• Effective communication and interpersonal skills, capable of working collaboratively across diverse teams.
• Experience with order management systems and understanding of retail fulfillment processes.

• Ability to innovate and suggest process improvements to enhance efficiency and accuracy.
• Experience with ERP systems or similar inventory management software is advantageous.
• Capability to take initiative and drive issues to resolution with minimal supervision.
• A background in ecommerce, retail, or a related field is preferred but not mandatory.