XTN-881A829 | CUSTOMER SERVICE REPRESENTATIVE
Description
We are looking for a Customer Service Specialist with strong written and verbal communication skills and experience handling high volumes of customer interactions through non-voice channels. The ideal candidate is detail-oriented, adaptable, and capable of multitasking while maintaining high-quality customer service.
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
-
Handle customer inquiries and concerns through phone, email, chat, and other communication channels.
-
Provide accurate information about products, services, policies, and procedures.
-
Resolve customer issues professionally and escalate complex concerns when necessary.
-
Maintain accurate records of customer interactions and update relevant systems.
-
Ensure timely responses and follow-ups to customer requests.
-
Meet established performance targets related to customer satisfaction, productivity, and service quality.
-
Maintain professionalism and a positive customer experience in every interaction.
- Experience in Customer Service roles using textual channels (e.g. email, messaging, webchat etc.) non-voice
- Impeccable written communication skills
- Strong verbal communication skills
- Ability to multi-task and time manage
- Experience responding to high volumes of interactions with a high degree of quality
- US based golf industry
- Zendesk