XTN-92B1845 | JUNIOR TECHNICAL PROJECT ENGINEER

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• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Assisting senior level engineers with troubleshooting of systems and other initiatives for customers
• Building Call Flows and Zoom Phone users, Zoom Contact Center Users
• Testing and validating that any requests serviced are accurate and functional
• Submitting Tickets (Incident and Feature Request)
• Creating, update and maintain necessary knowledge base articles related to servicing customer environments

• A Degree/Diploma on Computer/Telecommunication Related Course
• A Fundamental Knowledge on VOIP and other related technologies
• An Experience in using Visio or Lucid chart
• Proficiency in English language (written and spoken)
• Proficiency in Microsoft Office
• An Experience in performing MACD tasks to any Voice Platform
• An Experience with enterprise ticketing system
• A Basic API or automation understanding
• A fast learner and ability to manage multiple tasks
• The ability to work in teams with a positive attitude
• The ability to work various shifts Monday­-Sunday
• And such other tasks as may be given by the EMPLOYER and/or Client analogous to the foregoing.