Technical Support Engineer providing 2nd-level support and administration for customer IT infrastructures and cloud environments, including Windows Server, networking, firewalls, backups, and Microsoft 365. The role involves troubleshooting, infrastructure projects, and documentation for B2B clients.
As an IT Network Technician at unilab, you plan, implement, and operate customer networks (LAN, WAN, WLAN), troubleshoot connectivity issues, perform firewall and switch migrations, and develop security concepts. Core technologies include TCP/IP, routing, switching, VLAN, VPN, and firewall/switch systems such as Fortinet and Sophos.