Assistant Community Manager

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: This assistant community manager’s role is responsible for assisting in all operational duties in support of the assigned community and assisting with the duties of the community manager when that role is either on leave or vacant. This support includes but not limited to various reporting, payment processing via the centralized processing model, leasing, marketing, resident services, community partnerships, and overseeing the community and associates in the Community Manager’s absence. The Assistant Community Manager also supports resident-focused programming, regulatory and outreach partnerships, leasing activity, and administrative projects that contribute to the community’s operational and compliance objectives.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Equipped with excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong Understanding of Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Resourceful and organized.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

Resident Relations + Customer Service

• Provide expected levels of customer service at all times.
• Manage and promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve service issues.
• Function as a resource center for residents regarding matters that affect their community-living experience and ability to make timely rent payments.
• Organize and execute resident appreciation and retention events.
• Maintain secure and confidential resident files.
• Answer phones and greet walk-ins and other office traffic when needed.
• Provide expanded resident-services support by helping residents identify and connect with appropriate community resources, social-service providers, and outreach organizations.
• Assist with planning, coordinating, promoting, and evaluating resident programs, workshops, and community events that support resident engagement, housing stability, education, wellness, and access to services.
• Build and maintain collaborative working relationships with regulatory partners, local agencies, nonprofit organizations, service providers, and community outreach groups to help develop and deliver responsive resident programs.
• Coordinate communications, scheduling, facilities, attendance information, and follow-up activities associated with resident-services programming and partner-led events.
• Maintain appropriate documentation of resident-services activities, partnerships, referrals, and program participation as requested, while protecting resident confidentiality.

Leasing + Marketing Support

• Assist with leasing duties, including touring prospective residents and responding to leasing inquiries.
• Support Leasing Consultants in leasing apartments and ensure that Fair Housing guidelines are followed.
• Assist the community team with leasing and occupancy efforts as needed, including prospect follow-up, application support, resident and prospect communications, outreach activities, unit-readiness coordination, and other assigned leasing tasks.
• Help coordinate community outreach and relationship-building activities that support qualified traffic, resident retention, and awareness of available housing opportunities.
• Maintain accurate and timely documentation of assigned leasing activities and follow established procedures for applicant information and records.

Fiduciary + Administrative Operations

• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Assist with Monthly Projection Reporting, inspect vacancies, make-ready apartments, and models. Inspects the property for community policy violations, needed repairs, and overall landscaping.
• Meets regularly with Community Manager and Regional Manager to discuss community performance.
• Other duties as assigned by Community Manager.
• Maintain organized records and follow-up logs for assigned projects, recurring reports, and operational initiatives.
• Perform other duties and special projects as assigned by the Community Manager.

Staff Leadership

• Maintain a service-oriented environment by consistently exhibiting a professional appearance and attitude.
• Oversee property operations and staff in the Community Manager’s absence.
• Collaborate across leasing, maintenance, compliance, resident services, and property operations to support community priorities.
• Under the direction of the compliance team assist the teams with leasing initiatives, annual recertifications and inspections as needed.

Adherence to Property Management Rules, Regulations, and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+ Respectful communication and cooperation between all employees.

+ Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+ Work/life balance through flexible work schedules to accommodate employees’ varying needs.

+ Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

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