Bilingual Appointment Setter & Lead Qualifier

Job Title: Bilingual Appointment Setter & Lead Qualifier
Work Hours: Part Time (20 hours/week)
Schedule/Timezone: Flexible Schedule with overlap during US business hours
Pay: $8.00 - $11.00/hr USD + Commissions ($50 - $60 per closed deal)

Overview
Are you an engaging, fluent communicator in both Spanish and English who excels at building instant rapport and converting sales leads into appointments?
We are partnering with a fast-growing automotive collision repair and service provider dedicated to delivering seamless, high-quality vehicle restoration for clients across North America. Built on a culture of trust, fast customer response, and operational reliability, the company focuses on guiding drivers smoothly through the auto repair process. In this remote role, you will be the crucial first point of contact—promptly responding to inbound digital leads, qualifying insurance claim status, and scheduling estimate appointments to drive company growth.

Key Responsibilities
- Contact inbound digital leads promptly to evaluate auto collision repair needs.
- Execute multi-touch follow-up calls and text sequences with prospective clients.
- Qualify prospective leads by confirming active auto insurance claim details.
- Schedule qualified prospects for repair estimates and outline initial next steps.
- Maintain lead statuses, contact logs, and call outcomes in Google Sheets.
- Conduct professional follow-up calls with insurance providers to confirm repair status.
- Communicate effectively in Spanish and English while leveraging basic AI tools for daily tasks.

Must-Have Requirements
- Minimum 2 years of experience in appointment setting, lead qualification, or phone customer service.
- Full fluency in written and spoken Spanish and English with strong verbal communication skills.
- Near-native Spanish proficiency, with a preference for familiarity with Mexican Spanish.
- Proven track record of conducting outbound calls and converting inquiries into appointments.
- Experience using Google Sheets, Google Voice, and lead management systems.

Nice-to-Have Requirements
- Background in the automotive, collision repair, or auto insurance industries.
- General understanding of auto insurance claims workflows and repair estimation procedures.
- High tech-savviness, familiarity with AI productivity tools, and a proactive mindset.
- Prior experience utilizing Customer Relationship Management (CRM) software.

Why Join Us?
This position offers a dynamic remote role with the opportunity to directly impact business expansion through performance-based commissions. You will work with a supportive team, build valuable experience in the automotive space, and enjoy high autonomy in managing daily customer outreach. If you possess exceptional bilingual communication skills, a proactive attitude, and a drive to connect with people, this is an excellent remote opportunity to grow your sales and customer coordination skills.

Location: Remote - Anywhere

Skills required for this job:

• Appointment management
• Auto claims
• Automotive technology
• CRM systems
• Customer service
• Google Sheets
• Google Voice
• Lead management
• Lead qualification
• Outbound calls
• Productivity tools