Business Analyst - NetSuite Business Transformation, Headless AI & Customer Health

Business Analyst – NetSuite Business Transformation, Headless AI & Customer Health

Position Overview

We are seeking a detail-oriented, analytical, and results-driven Business Analyst to support NetSuite Business Transformation initiatives focused on Headless AI, customer health, and operational efficiency.

This role will focus on analyzing business processes, identifying opportunities for improvement, gathering and documenting requirements, and supporting AI-enabled solutions that enhance customer health and business performance.

The ideal candidate brings experience in sales operations, renewals, customer lifecycle management, and business process optimization, along with a strong interest in leveraging artificial intelligence to streamline workflows, improve data quality, and support data-driven decision-making.

The Business Analyst will collaborate with cross-functional stakeholders to translate business needs into actionable requirements, support solution implementation, and help drive continuous improvement across NetSuite's customer operations.

Key Responsibilities

• Business Analysis & Requirements Gathering: Partner with business stakeholders to identify operational challenges, gather and document business requirements, analyze workflows, and translate business needs into clear, actionable solutions.
• Headless AI & Customer Health Initiatives: Support AI-enabled business transformation initiatives designed to improve customer health visibility, identify risks, enhance operational efficiency, and drive positive customer outcomes.
• Process Analysis & Optimization: Evaluate existing sales, renewals, and customer operations processes to identify inefficiencies, reduce manual effort, and recommend scalable process improvements.
• AI-Enabled Workflow Improvements: Identify opportunities to leverage AI tools and automation to streamline business processes, improve productivity, and enhance operational consistency.
• Data Analysis & Quality Improvement: Analyze business and customer data to identify trends, inconsistencies, and improvement opportunities while supporting data accuracy and reliability across systems.
• Cross-Functional Collaboration: Work closely with Sales, Renewals, Customer Success, Operations, and technical teams to understand business challenges, align requirements, and support transformation initiatives.
• Solution Implementation & Validation: Collaborate with technical teams to support solution development, testing, validation, and implementation, ensuring business requirements are met.
• Issue Identification & Resolution: Identify process gaps, track issues, coordinate resolutions, and escalate risks or decisions to appropriate stakeholders.
• Project Coordination & Execution: Support business transformation initiatives from requirements gathering through implementation, monitoring progress, managing deliverables, and ensuring timely completion.
• Continuous Improvement: Recommend improvements to workflows, business processes, and operational practices that strengthen customer health and support long-term business objectives.

Qualifications

• Bachelor's degree in Business, Business Analytics, Information Systems, or a related field, or equivalent relevant professional experience.
• Experience in business analysis, sales operations, account management support, customer operations, or business process improvement.
• Hands-on experience working with CRM, order processing, and customer management systems as well as OpenAI and Codex
• Understanding of sales operations, customer lifecycle management, renewals, commercial terms, licensing, and provisioning processes.
• Practical experience using AI tools to analyze information, automate workflows, improve operational processes, and support business decisions.
• Ability to develop effective AI prompts, interpret AI-generated insights, and validate outputs for accuracy and business relevance.
• Experience gathering business requirements, documenting workflows, analyzing processes, and supporting solution implementation.
• Strong analytical, critical-thinking, and problem-solving skills, with the ability to interpret data and recommend actionable improvements.
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills, with the ability to collaborate effectively with both business and technical stakeholders.
• Ability to work independently, take ownership of assigned initiatives, and drive deliverables through completion.

Ideal Candidate Profile

The ideal candidate is a business-focused, analytically minded professional who enjoys solving operational challenges and identifying opportunities to improve processes through technology and automation.

They possess a solid understanding of customer-facing business operations, are comfortable working with data and emerging AI technologies, and can effectively bridge the gap between business stakeholders and technical teams.

Success in this role requires strong analytical capabilities, attention to detail, effective stakeholder communication, and the ability to translate business challenges into practical improvements that support NetSuite's business transformation and customer health objectives.

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Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $29.81 to $63.65 per hour; from: $62,000 to $132,400 per annum. May be eligible for equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.