Carrier Operations Coordinator - Pickup and Delivery

The Carrier Operations Coordinator serves as a primary point of contact to ensure shipments are picked up and delivered on time, while maintaining accurate and timely system updates. They monitor performance and escalate issues as needed to maintain a high level of service. Working closely with internal teams and external partners, they are central to delivering a smooth and reliable customer experience. This is an excellent entry point for individuals looking to build a career in supply chain and logistics.

Responsibilities

• Ensure on the time pickup and delivery service of Forward’s cartage carrier network.
• Communicate professionally with internal teams, terminal personnel, customers, and carrier partners.
• Maintain accurate shipment data, including proof-of-service and delivery documentation.
• Monitor carrier performance against key expectations and metrics, including timeliness and documentation standards.
• Ensure proof-of-service data is entered promptly (e.g., within 30 minutes of service completion).
• Verify proof-of-delivery documentation is visible to customers within required timeframes.
• Assist in identifying and reporting service issues, delays, or exceptions for resolution,
• Coordinate vendor and terminal team interactions to minimize handoff delays.
• Review carriers pay and flag discrepancies based on contractual guidelines.
• Participate in initial investigations of lost or delayed freight and escalate as needed.
• Maintain organized records and ensure data accuracy across multiple systems.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.

• Experience: Previous experience in logistics, customer service, hospitality, or administrative support preferred (including internships or part-time jobs).

• Effective verbal and written communication skills with ability to problem solve.

• Strong attention to detail with the ability to follow processes and maintain data accuracy.

• Ability to manage multiple tasks and stay organized in a fast-paced environment.

• Reliable attendance, strong work ethic and a desire to learn.

• Demonstrated discretion and confidentiality in handling and protecting sensitive information.

• Technical: Proficient or ability to learn common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

• Environment: Fast-paced, business-casual team environment; 100% on-site with a reasonably-convenient commute; travel for related meetings/events rare but possible.

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