Customer Service Representative

Customer Service Representative |$22.85-$26.93/hour + 40% Apartment Discount + $750 Sign-On Bonus

Full-Time | Sixth & Jackson | Shea Properties

Love helping people, solving problems, and creating experiences that make someone's day better?

As a Customer Service Representative at Shea Properties, you'll be at the heart of the resident experience. You'll build relationships with residents, coordinate service requests, help create memorable community events, and make sure residents feel genuinely cared for.

This is a customer-service-focused role, with additional opportunities to support leasing and earn $200 for each qualifying move-in.

Why You'll Love Working Here

Pay & Rewards

• $22.85-$26.93 per hour, based on experience and qualifications
• 40% employee apartment discount, based on availability and program eligibility
• $750 sign-on bonus
• $200 bonus for each qualifying move-in
• Leasing Bonus eligibility
• Annual discretionary bonus opportunity
• Mobile phone allowance

Benefits

• 3 weeks of paid time off
• Paid holidays
• Medical, dental and vision insurance
• Life, disability, critical illness and accident insurance
• 401(k) retirement plan
• Wellness programs supporting mental, physical and financial well-being
• Tuition reimbursement

Career Growth

We're committed to helping you grow. You'll have opportunities to develop your skills through coaching, training and leadership development, with exposure to leasing, resident services and community operations that can help you build a career in multifamily property management.

What You'll Do

You'll serve as a key point of contact for residents and help create the welcoming, responsive experience that makes our community feel like home.

Create an Exceptional Resident Experience

• Welcome residents, guests, vendors and prospective residents with friendly, professional service.
• Respond to resident questions and requests promptly and follow through until issues are resolved.
• Build relationships with residents and look for opportunities to make their experience more personal and memorable.
• Conduct welcome and follow-up calls and proactively check on resident satisfaction.
• Help resolve resident concerns and partner with the Assistant Community Manager or Community Manager when additional support is needed.

Coordinate Service Requests

• Create and track maintenance work orders and resident service requests.
• Follow up after service is completed to make sure the resident is satisfied.
• Coordinate approved resident convenience and concierge requests.
• Assist with package deliveries, community information and other day-to-day resident needs.
• Maintain accurate information and records using property-management systems.

Bring the Community to Life

• Help plan, organize and host resident events.
• Build relationships with local businesses and community vendors.
• Coordinate resident communications, event announcements, newsletters and social content.
• Maintain information about neighborhood restaurants, shopping, transportation, recreation and other local resources.
• Help recognize resident milestones and special occasions in thoughtful ways.
• Gather resident feedback to help us continually improve events and the community experience.

Support the Community Team

• Assist with apartment tours and leasing activities when needed.
• Earn $200 for each qualifying move-in you support.
• Help maintain key controls, hospitality supplies and community resources.
• Use Yardi and other property-management technology to maintain accurate information.
• Partner with leasing, maintenance and management team members to deliver a seamless resident experience.
• Support additional community projects and priorities as needed.

Responsibilities may vary based on community needs and are not intended to represent an all-inclusive list.

What You'll Bring

We'd love to meet you if you have:

• At least 1 year of customer service experience, ideally in property management, hospitality, retail, real estate or another high-touch customer environment
• A genuine interest in helping people and creating exceptional customer experiences
• Strong verbal and written communication skills
• Good judgment and the ability to handle resident concerns professionally
• Strong organization, time-management and follow-through skills
• Comfort working with computers and Microsoft Office
• Yardi experience preferred, but not required
• High school diploma or equivalent
• Availability to work weekend days as scheduled
• Flexibility to occasionally drive or adjust availability based on community needs

What Success Looks Like

You'll thrive in this role if you:

• Take ownership. When a resident needs help, you follow through rather than simply passing along the request.
• Enjoy creating great experiences. You notice the little things that make people feel welcome and valued.
• Communicate well. Residents know what's happening and aren't left wondering about the status of their request.
• Build relationships naturally. You enjoy getting to know residents, teammates and community partners.
• Stay organized. You can balance resident requests, work orders, events and administrative responsibilities.
• Want to grow. You're interested in learning more about resident services, leasing and property management.

Your Work Environment

This is an on-site position at Elan at River Oaks and involves regular interaction with residents, prospective residents, vendors and fellow team members.

The schedule varies based on community needs and includes weekend availability, including Saturday and/or Sunday.

Physical Requirements

While performing this position, you may frequently stand, walk, sit, reach, stoop, kneel, communicate by phone and use a computer. You may be required to lift or move up to 25 pounds and occasionally drive as part of your work.

Find Your Awesome at Shea Properties

At Shea Properties, we believe a great resident experience starts with great people.

Our teams are built around honesty and integrity, respect for others, teamwork and competitive spirit. We strive to create a collaborative, supportive environment where associates can contribute ideas, develop new skills and build meaningful careers.

If you're ready to put your customer-service skills to work creating a community residents are proud to call home, we'd love to meet you. Apply today and Find Your Awesome.

Equal Opportunity Employer

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by applicable law.

EOE/M/F/D/V