Customer Service Representative - Orange/LA County

Payday Money Centers (Customer Service Representative / Teller)

Payday Money Centers is a financial institution that offers an alternative to traditional banking. We offer a great work environment and compensation, health and dental benefits, 401k, and paid vacation and sick time.

Job Description:

• Consistently provide a high level of customer service in a prompt and timely manner
• Knowledge of all check cashing procedures, check rates, and able to identify the various types of checks
• Ability to cross-sell other products and execute marketing campaigns
• Display effective verbal, written, and listening skills
• Handle and pays out money according to policies and procedures
• Report all complaints to the District Manager timely
• Understand and comply with all company policies and procedures
• Properly use the Point of Sale system to process loans, cash checks, sell products, and balance cash drawer
• Accurately account for all cash by following all policy and procedures
• Assist Manager in the collection process and making the calls for collections
• Adhere to the security policy and procedures as per company policy including all open and closing procedures
• Knowledge of the general office duties and how to properly use all office equipment
• Insure accurate input of all data into company and vendor systems
• Knowledge and full compliance with all Anti Money Laundering policy and procedures
• Complete all other tasks as directed by the Supervisor
• Maintain branch operations, appearance and cleanliness

Qualifications:

• Previous banking, retail or sales experience (minimum of six months of previous retail cash handling experience)
• Excellent customer service and communication skills, including written and verbal
• Competent math skills
• Ability to multitask
• Basic computer skills is a must, ability to use a PC and alpha/numeric keyboard
• Ability to work a flexible schedule including nights and weekends, 40 hour work week plus OT
• Bi-lingual a plus

Job Type: Full-time Required education:

• High school or equivalent

Required experience:

• Customer Service/Sales: 2 years

Job Type: Full-time

Required education:

• High school or equivalent