Customer Success Manager (gn) Enterprise Dresden Area

Customer Success Manager (gn) Enterprise Dresden Area

As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of our mission to revolutionize industrial automation with software-driven solutions. You will be responsible for driving and executing an Enterprise Customer journey that enables our customers to adopt and scale the Wandelbots NOVA Physical platform and become future-proof, software-driven manufacturing organizations of excellence. You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues., Lead the Customer journey from late-stage Sales to full onboarding and beyond. Develop collaboration plans with your Customers to ensure their success, making sure they are maximizing their outcomes from Wandelbots products and services. Develope and expand strategies that drive growth from proof-of-concept projects to enterprise-wide rollouts. Monitor Customer sentiment and health and proactively address potential issues. Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption. Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development. Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features, to your Customers Represent the voice of the customer, with data, wi...

Fähigkeiten

Kommunikation, CRM, Consulting, Key Account Management, Kundenservice, Kundenbindung, Customer Success Management, Sales, B2B, Business Development