Director of Operations

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we offer security solutions tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location: South Bend, IN
Travel: 70%

The salary range for this role is from $105,000 to $120,000, plus a monthly vehicle allowance. The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You’ll Do

As a Director of Operations, you will be accountable for the overall performance of operations within your Area and act as the Area Vice President’s key partner on all operational matters, translating strategic direction into clear operational plans and using data and key performance indicators to monitor results. You will oversee the delivery of security services to multiple client sites with a high, ever‑evolving client profile, ensuring service levels meet or exceed expectations, issues are resolved quickly, and corrective actions are implemented when needed. You will integrate operations with other branch functions such as HR, finance, and administration, manage shared services that support multiple branches, and exercise full profit and loss responsibility for your portfolio to drive both service quality and profitability. The ideal candidate is a hands-on, field-focused, data-driven leader and quick thinker who can pivot quickly and effectively with change, builds strong client relationships, develops high-performing teams through effective coaching and talent management, and thrives in a fast-paced, multi-site environment where priorities can shift quickly.

• Lead Area operations to deliver high-quality customer service; regularly update the Area Vice President on performance and implement corrective actions as needed.
• Manage shared services for multiple branches (e.g., payroll, accounts receivable, HR and other support functions), coordinating with Branch Managers and Area management and resolving operational issues.
• Ensure operations are effectively integrated with other branch functions and aligned with the AVP’s vision and strategic direction.
• Analyze operational and financial indicators to continuously improve performance and ensure profitable operations, with full profit and loss (P&L) accountability for your portfolio.
• Build and maintain strong client relationships: conduct regular status meetings, address issues, negotiate client contracts, support new client start-ups, perform security planning and assessments, and review/update post orders.
• Recruit, select, onboard, train, and develop high-caliber staff in collaboration with Area and Region leadership; plan and assign work, coach performance, and administer discipline when necessary.
• Develop and manage the Area budget in partnership with the Area Vice President.
• Maintain a positive, professional work environment and ensure staff understand and comply with applicable laws, regulations, policies, and procedures.
• Authorize expenditures for equipment, supplies, and vehicles; ensure vehicle maintenance and driver training; manage inventory of uniforms, radios, and related items; oversee payroll records and required reporting.
• Oversee scheduling to meet client requirements while controlling labor costs; review site reports to confirm compliance with post orders and client directions.
• Contribute to company, Region, and Area initiatives and support resolution of legal, financial, HR, and administrative issues.
• Perform additional duties as assigned.

Who You Are

An ideal candidate brings:

• Service-first mindset with strong attention to detail, sound judgment, and clear oral and written communication.
• Hands-on leader at the client sites, involved in all aspects of security, managing teams, and working with many different levels of stakeholders.
• Solutions-focused, thriving both independently and in teams, and building trust with clients, employees, and leaders.
• 7+ years of experience in security and/or business management, including leadership in security operations.
• Solid knowledge of security operations, service delivery, and business operations management, including human resources administration.
• Strong planning, organizing, and leadership skills, with demonstrated initiative and a results-oriented approach.
• Ability to interpret business and financial data, manage budgets/forecasts, and develop practical solutions to improve performance.
• Proven experience with multi-site or multi-branch operations, including full P&L responsibility, management of shared services (e.g., payroll, AR, HR), and a background in contract negotiation, client relationship management, and security program design (assessments, planning, and post orders).

Experience that sets you apart:

• High ethical standards and integrity, aligned with Securitas’ core values and business ethics expectations.
• Strong planning, decision-making, and problem-solving skills, with the ability to navigate complex operational challenges.
• Proven ability to lead across diverse teams and cultures, building trust and engagement at all levels.
• Ability to thrive in a fast-paced, evolving environment, adapting quickly while maintaining service quality.
• Demonstrated initiative and business acumen, with a track record of driving improvements and results.
• Financial literacy and the ability to interpret data and develop actionable insights that support performance and growth.
• Passion for operational excellence, contract compliance, and protecting the business from risk.

Why You Would Want to Join the Team:

• Direct impact on operational performance, client satisfaction, and profitability across a large Area portfolio.
• Regular exposure to Area, Region, and executive leadership, as well as key clients and high-profile accounts.
• Clear career growth, advancement, and leadership development opportunities for high-performing operational leaders.
• Collaborative, supportive, and inclusive team culture with strong leadership and shared services resources.
• Chance to work on complex client environments, security programs, and business challenges that shape how we deliver safety and security.
• Opportunity to work for the world’s leading protective services company, where your work helps make the world a safer place.
• Competitive total rewards, including comprehensive benefits, weekly pay, paid training, and incentive/recognition programs (where applicable).