Director - Sales Operations Americas
Posted
Description
You will lead Americas product operations and logistics, customer onboarding, business cadence and revenue reporting. You will improve CRM processes and data quality, coordinate cross-functional handoffs, support sales forecasting, and help establish arrangements required to sell and ship into new Americas markets.
Responsibilities
- Direct Americas warehouse product availability, inventory planning, replenishment and allocation
- Provide sales with product availability, lead-time and logistics information
- Manage shipping, customs and trade compliance coordination, carriers and 3PL relationships
- Communicate order status and resolve delivery issues with customers
- Coordinate supply, fulfilment and expansion arrangements with global functions
- Develop and improve the Americas customer onboarding process
- Lead the weekly Americas Business Meeting and follow up on actions
- Build revenue dashboards, reporting processes and forecasts
- Define CRM data standards and required fields
- Train and coach sales teams on CRM tool usage
- Evaluate automation, analytics and quoting tools
Requirements
- 10+ years of sales operations, revenue operations, or supply chain and fulfillment operations experience
- B2B technology experience
- Sales operations scaling
- Product logistics
- Inventory management
- International shipping
- Customs and trade compliance
- CRM administration
- Salesforce
- Forecasting
- Pipeline management
- Reporting
- Customer onboarding
- Order-to-cash processes
- Data analysis
- Communication
Benefits
- Pension plan
- Employee insurances
- Company share option