Field Service Technician

Job Summary: This individual will be responsible for pre-commissioning, commissioning, startup, operation, and service of DAS Food Automation Equipment (example: Toridas and Yieldas Poultry Deboning Equipment, and Hamdas and Wandas Pork Deboning Equipment, etc.)

Responsibilities/Job Duties:

• Lead the pre-commissioning, commissioning, troubleshooting, diagnostic, repair and maintenance of DAS Food Automation equipment.
• Ensure equipment is operating at its full operational efficiency (i.e. maximum yield).
• Identify problematic production areas in-line with Mayekawa equipment to improve yield.
• Explain to customers the importance of proper and regular maintenance of equipment.
• Train customers in the proper operation of equipment including HMI and OEM adjustments.
• Train customers in the proper cleaning and sanitation procedures of equipment.
• Assist customers with both on-site and remote (via telephone, emails, etc.) technical assistance.
• Promote company services and offerings to customers and generate return service opportunities.
• Create, update, and track detailed commissioning and work order reports in a timely manner.
• Focus on proper documentation and communication to support different facets of the company.
• Maintain cleanliness and organizing of customer and company equipment while on location.
• Comply with all company policies, procedures, processes, work instructions and guidelines.
• Perform other duties as assigned.