French Customer Care for Global Retailer Remote (North of Portugal)

Are you a French speaker (C2 and higher) looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home!

Your Responsibilities:

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and product information.
• Handle complaints and provide effective solutions.
• Maintain accurate records of interactions.

Requirements:

• Fluency in French (C1/C2) and good command of English (B2), both written and spoken
• Previous customer service experience is a plus.
• Ability to work rotational shifts, including weekends.
• Residency in Portugal (Coimbra or further north is obligatory, there is no relocation assistance for this role.
• Ability to travel to Braga for equipment collection.
• EU member state passport or a valid residence card for Portugal or a job-seeker visa for Portugal

Work Schedule: this role is full-time position, 40 hours a week, 8 hours a day, however, it follows a rotational pattern of shifts, which can be scheduled accordingly to the following hours, depending on a day (there are still 5 working days a week):

• Monday to Friday: 09:00 21:30 (rotational shifts)
• Saturday: 09:00 20:00 (rotational shifts)

- Sunday: 10:00 19:00

- Days Off: 2 rotational days per week

Ready to join our team, working for a globally renowned brand without leaving your home? Apply today!