General Manager - Doubletree by Hilton Lagoa Azores

Exceptional Hospitality Starts with You

A DoubleTree by Hilton General Manager is a welcoming leader, a brand ambassador, and a champion of hospitality that feels like home. At the heart of every DoubleTree hotel is a commitment to thoughtful service, genuine care, and the little things that make a big difference—starting with the iconic warm cookie welcome.

About the DoubleTree Brand

Come for a stay and see how nice travel feels. Something happens when you stay at a DoubleTree by Hilton hotel. Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie- welcome, we’re here to make your stay as comfortable as possible, right from the start. The niceness you experience with us stays with you long after you check out, and we wouldn’t have it any other way.

About the Property

Set on São Miguel island, DoubleTree by Hilton Lagoa Azores blends contemporary comfort with a boutique feel. Located in Lagoa, close to the Atlantic coast and a short drive from Ponta Delgada, the 101-room hotel provides an inviting base for discovering the island’s dramatic volcanic landscapes and picturesque beaches.

Locally inspired dining at Frondoso Restaurant and Bar is complemented by panoramic views from Mistico Rooftop Bar & Pool. Indoor and outdoor pools, a fitness centre and volcanic-inspired treatments at INALA Wellness create space to unwind, while meeting facilities and proximity to the local technology park cater to business travellers and small events.

How You’ll Make an Impact

As a General Manager at a DoubleTree property, you’re not just leading hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Your responsibilities will include:

• Lead with DoubleTree’s commitment to dependable hospitality: Oversee all hotel operations to deliver warm, attentive, and thoughtful service—ensuring every guest experience is seamless, consistent, and reflective of the brand’s high standards
• Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences
• Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment
• Set and execute strategic direction: Shape short- and long-term goals, making decisions in the best interests of the hotel, the DoubleTree brand, and Hilton’s long-term vision
• Inspire and develop talent: Provide visionary leadership to the executive team and all Team Members, embedding Hilton’s values and fostering a team of passionate and creative professionals
• Strengthen communication and collaboration: Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability
• Commit to continuous improvement: Uphold and exceed Hilton and DoubleTree’s service standards, respond to audits proactively, and drive innovation and operational integrity across the business

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The ideal candidate is a strategic and hands-on leader, with a strong focus on owner relations, commercial performance, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven experience as a General Manager within a full-service hotel environment, or a Shine 2 graduate ready to take the next step into your first General Manager role
• Passion for delivering memorable guest experiences that reflect the brand promise, with the ability to lead and positively influence change
• A track record of driving innovative commercial growth, particularly in food drink
• Highly visible leadership style that builds strong teams, partnerships, and networks
• Strong business acumen in budget management, revenue forecasting, and strategic planning
• Resilience, sound judgment, and the ability to balance strategic vision with operational execution
• Degree or diploma in Hotel Management or equivalent
• Fluency in English and ideally Portuguese (spoken and written)