Implementation Manager

You will coordinate cross-functional client implementations from planning through go-live and handoff. You will align stakeholders, manage resources and risks, validate success criteria, resolve issues, and improve repeatable implementation processes.

Responsibilities

• Coordinate cross-functional implementation teams throughout the implementation lifecycle
• Create and maintain implementation plans with deliverables, timelines, owners, and dependencies
• Facilitate stakeholder meetings and communication channels
• Coordinate resources across concurrent implementations
• Gather client-impact data and share it with product and engineering
• Identify and document technical, commercial, regulatory, and operational risks
• Establish escalation paths and escalate blockers
• Lead cross-functional issue resolution
• Define and validate implementation acceptance criteria
• Coordinate go-live activities and post-launch support
• Execute handoffs to ongoing support teams
• Conduct post-implementation reviews
• Create and improve implementation process documentation
• Analyze implementation data and feedback to improve processes

Requirements

• 5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech
• Experience managing enterprise implementations involving APIs, integrations, or embedded solutions
• Experience coordinating cross-functional teams and managing stakeholders in matrix organizations
• Experience managing technical stakeholders and C-level executives
• Right to work in the jurisdiction of employment