Inside Business Development Representative

Reports To: Business Development Manager
FLSA Status: Exempt

Position Summary:

The Inside Sales Representative supports the continued growth of ISEC by managing and positioning bid opportunities with General Contractor partners and ensuring disciplined execution throughout the preconstruction process. This role focuses on bid coordination, specification compliance, risk awareness, and internal collaboration to ensure proposals are accurate, complete, and aligned with both project requirements and customer needs.
Success in this role requires a strategic mindset, strong organizational skills, top tier customer service, attention to detail, and the ability to manage multiple opportunities in a structured, deadline-driven environment.

ISEC Solutions

ISEC delivers integrated specialty construction solutions including:

Architectural Woodwork
Ceilings
Doors, Frame, and Hardware
General Construction
Glass and Glazing
Medical Equipment
Metals
Science Furniture $ Equipment
Specialties

Inside Sales Representatives help ensure these solutions are accurately represented with the project specifications during the bid process.

Market Sectors Served

ISEC supports projects across a broad range of commercial construction markets including:

Aviation & Transportation
Commercial
Education
Entertainment
Government
Healthcare
High-Rise Residential
Hospitality
Science & Technology

Duties and Responsibilities:

Pipeline Management & Forecasting

Develop and manage a sustainable pipeline of opportunities.
Provide target project tracking, status updates, and resource planning input.
Maintain update and bid information into the CRM.

Bid Management

Manage inbound bid opportunities from established General Contractor partners.
Participate in Go No Go Reviews to vet incoming opportunities and outline proper project strategies.
Track bid schedules, deliverables, and submission deadlines.
Coordinate with estimating teams to ensure timely proposal preparation.
Provide high level budgets and architectural assistance as needed on target pursuits.

Specification Review & Compliance

Review architectural drawings and specifications to provide clear strategy and direction to the estimating team.
Ensure ISEC solutions meet project requirements and documentation standards.
Identify areas of opportunity that will strategically position ISEC to have an advantage.

Risk Awareness

Identify potential scope gaps, specification conflicts, or contractual risks.
Coordinate with internal teams to clarify scope and mitigate exposure.

RFI & Bid Documentation

Prepare and coordinate Requests for Information (RFIs).
Assemble complete bid packages including estimates, qualifications, and documentation.

Internal Collaboration

Work closely with outside business development, estimating, and operations team to drive project pursuits.
Provide a smooth transition from preconstruction to project execution when work is awarded.

External Coordination & Customer Service

Conduct page turns and ensures scope alignment with General Contractor.
Drive scope that is advantageous to ISEC.
Confirm the pursuit landscape including target budgets, competition, award criteria, and timeframes.
Confirm needs and priorities of the General Contractor to become an extension of their preconstruction team.

Post Bid Follow Up & Negotiation

Ensure proper leveling by the GC and collect bid feedback prior to award.
Utilize feedback and develop post bid strategies to maximize closure profitability.
participate in interviews, negotiations, and contract review.

Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Qualifications (in addition to minimum qualifications)
Education / Experience

Bachelor's degree in Construction Management, Business, or related field preferred.
4-7 years of experience supporting construction sales, estimating, or preconstruction activities.
Experience working with General Contractors and managing competitive bid opportunities.

Knowledge / Skills / Abilities

Strong working knowledge of ISEC product lines and applications.
Ability to manage specifications, drawings, and bid documentation with accuracy.
Experience coordinating estimates and proposal documentation in collaboration with estimating teams.
Drive bid strategy to maximize profit closure probability.

Minimum Qualifications

Education / Experience

High School Diploma or equivalent with 3+ years of construction, estimating, inside sales, or preconstruction experience.

Knowledge / Skills / Abilities

Working knowledge of architectural drawings, specifications, and construction contracts.
Ability to coordinate RFIs, bid documentation, and proposal submissions.
Strong organizational skills with the ability to manage multiple bid opportunities simultaneously.
Clear written and verbal communication skills.
Proficiency with Excel, Word, PowerPoint, and Bluebeam.

Customer Service Skills

Consistently delivering outstanding service to both internal and external customers
Take initiative and ownership in resolving customer concerns or connecting them with the appropriate resource
Actively listen, ask thoughtful clarifying questions, and confirm understanding with customers
Committed to following up with customers in a timely manner
Maintain a high level of accountability – ensures that you will do what you say that you are going to do
Builds positive personal connections through warm, friendly, and respectful interactions
Maintain a positive and professional attitude

Core Competencies

Successful Inside Sales professionals demonstrate the following strengths:

Attention to Detail – Ability to review drawings, specifications, and bid documents with precision to ensure scope alignment and compliance.
Organization & Time Management – Effectively manage multiple bid opportunities, deadlines, and documentation requirements.
Analytical Thinking – Evaluate project documents to identify scope gaps, specification conflicts, risk factors, and build a strategy.
Communication & Customer Service – Maintain clear and timely communication with contractor partners and internal teams.
Process Discipline – Maintain structured workflows and documentation standards to support complaint bid submissions.
Collaboration – Work effectively with estimating, operations, and business development teams throughout pursuit process.

Measure of Success

Success in the Inside Sales role is measured by the ability to manage bid opportunities with discipline, accuracy, and strong internal coordination.

Key indicators include:

Maintaining a consistent and organized pipeline of bid opportunities from core GC partners.
Delivering complete and compliant bid packages aligned with project specifications and client needs.
Identifying scope gaps or risk areas early in the bid process.
Meeting bid deadlines while maintaining proposal accuracy.
Supporting improved bid win rates through strategy, strong coordination, and documentation.
Effective collaboration with estimating, operations, and business development teams.
Account growth with assigned GC accounts, expanding ISEC’s scope work, product representation, and revenue share over time.
Growing the number of active contracts within assigned accounts year over year.

Consistent logging of all activity, communication, and opportunity updates in the CRM, maintaining accurate and up-to-date records across all assigned accounts and pursuits