Inside sales team lead DACH

As an Inside Sales team leader within Dometic, you play a key role in driving the inside sales teams to support sales growth by building and developing strong customer relationships, primarily through telephone and digital channels. You act as a trusted partner for segments internally and customers externally, taking ownership of their needs and proactively identifying opportunities to create value through our solutions.

As a team lead you will drive DACH inside sales team in day-to-day activities:

• Organize & transform the team in order to provide support to sales teams and customers and optimize ways of working (digitalization & harmonization to gain efficiency),
• Monitor the activity with analyzing operational KPIs, identify performance gaps and improvement opportunities, and implement corrective action plans to achieve departmental objectives,
• Manage and develop customer relationships through proactive, customer centric inside sales activities,
• Actively engage with customers via phone, video, email and digital tools to understand needs and identify sales opportunities,
• Drive sales growth by converting leads, managing opportunities and following up on customer enquiries,
• Take end-to-end ownership of assigned customers, ensuring timely support and solutions that create customer value,
• Build strong collaboration with Field Sales, marketing and other internal stakeholders to ensure a seamless customer journey,
• Drive & develop strong product, market and business understanding to confidently communicate value propositions to customers,
• Support teams in answering their questions and guiding them in problem solving,
• Ensure communication (top down & bottom up),
• Train teams and act as a gatekeeper on processes & ways of working,
• Manage teams under her responsibilities (set priorities, monitor performance, drive engagement, etc),
• Actively support the digitalization of Inside Sales processes through the implementation and adoption of automation and digitalization technologies.

Your profile

• Proven experience in sales or customer service.
• Goal-oriented with a positive attitude and strong work ethic.
• Problem solving and strong ability to monitor activity through data management.
• Business acumen and customer focus.
• Strong communication and interpersonal skills.
• Ability to manage priorities and meet deadlines.
• Proficiency in Microsoft Office and CRM tools.
• English >B2