IT Support Helpdesk Analyst I (Multiple Positions)

Answer inbound phone calls and take great care of our customers by identifying and providing solutions to their technical challenges. Answer inbound online chats and take great care of our customers by identifying and providing solutions to their technical challenges. Reply to inbound portal tickets our customers submit and follow up on any personal tickets that could not be solved on the day they came in. Trainings, Weekly Meetings, One on Ones, Professional Development. Knowledge, Skills and Abilities: Excellent customer service skills. Knowledge of computers, networks, and remote troubleshooting techniques. Skill in providing information technology related customer service and training to users with varying levels of technical expertise. Skill in analyzing computer hardware and software problems. Skill in working as part of a team. Skill in time management and in dealing with multiple priorities. Ability to effectively communicate verbally and in writing.