IT Support - L1 Helpdesk

Our client’s Service Desk team is strengthening its first-level user support. You will be the first point of contact for employees regarding their IT needs, with a genuine focus on service excellence.

Main Responsibilities

• Welcome and assist users (L1 support only): take charge, diagnose, resolve or escalate issues

• Prepare equipment: laptops, mobile phones

• Equip and configure meeting and conference rooms

• Manage accounts and rights in Active Directory: create user accounts, including privileged ones, and assign rights on shared folders

• Track requests in ServiceNow

• Propose tangible improvements to service processes

Key Requirements

• Initial experience in IT support / helpdesk N1 (a minimum of IT background is required)

• Knowledge of Active Directory

• Experience with ServiceNow (ticketing) and SCCM

• Excellent communication skills, with a service-oriented mindset

• Positive, reliable, and attentive mindset

• Proactive in proposing process improvements

• Languages: English is mandatory, French is a plus